Joseph Odod Ochieng

Actively monitored chat conversations to ensure compliance with platform rules, resulting in a 40% decrease in reported violations and fostering a respectful and inclusive environment for over 1,000 participants. Quickly addressed and resolved disputes, achieving a resolution rate of 90% within the first 5 minutes, ensuring that all participants felt heard and valued in discussions.

Managed busy calendars and coordinated appointments for a team of 10, increasing scheduling efficiency by 35% and ensuring 100% adherence to deadlines for daily operations. Organized and responded to over 100 emails weekly, fostering clear and timely communication that improved response times by 40% and enhanced overall team collaboration.

Managed busy calendars and coordinated appointments for a team of 10, increasing scheduling efficiency by 35% and ensuring 100% adherence to deadlines for daily operations. Organized and responded to over 100 emails weekly, fostering clear and timely communication that improved response times by 40% and enhanced overall team collaboration.

Responded to customer inquiries and resolved complaints efficiently, achieving a 95% customer satisfaction rate and consistently meeting key performance indicators (KPIs) for response times and resolution rates. Provided coaching and support to new team members, successfully onboarding over 15 representatives and improving their performance metrics by 30% within their first three months.

Assisted USA, UK, and Canadian clients with hotel reservations, inquiries, and issue resolution via inbound and outbound calls. Provided detailed information on hotel policies, amenities, room availability, rates, and special requests, ensuring accurate and timely responses.

Coordinated the flow of patients at the Accident and Emergency desk, reducing average wait times by 30% through efficient registration and file management. Oversaw data production and quality assurance, verifying and consolidating data from multiple sources, which improved data accuracy by 40%.

Currently pursuing a Certificate in Communications, expected to complete in October 2024. This program focuses on developing strong communication skills essential for various professional roles.

Completed a Certificate in Patient Attendant, gaining essential skills in healthcare support. This program provided practical knowledge for assisting patients and maintaining a supportive environment.

Obtained a High School Diploma, providing a foundational education across various subjects. This achievement prepared for further academic and professional pursuits.