Open to opportunities

Brenda Nyawira Njuguna

@brendanyawiranjuguna

Message

Proactive virtual assistant with extensive experience in remote project management.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth and allows me to utilize my skills in project management and customer service.

I am a proactive and dedicated virtual assistant with extensive experience in managing remote teams and projects. My strong willingness to learn and grow has allowed me to excel in various roles, particularly in customer service and team collaboration. I pride myself on my exceptional communication and critical thinking skills, which enable me to effectively address client inquiries and resolve issues promptly.

Currently, I work as a Virtual Assistant at CrowdStory, where I perform lead generation, manage customer service tickets, and execute email marketing campaigns. My previous experience as a 3D (LiDAR) and 2D Projects Trainer at Remotasks allowed me to guide a team of 60 remote workers, ensuring high-quality output through effective training. With a Bachelor of Arts in Journalism, I have developed strong communication skills that I leverage in my professional endeavors.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

CrowdStory

May 2023 - Present (2 years 4 months)

Performed lead generation to support business development and provided customer support, addressing inquiries and resolving issues. Managed customer service tickets and helpdesk operations, executed and monitored email marketing campaigns, and conducted market research to inform strategic decisions.

Lead Generation Customer Support Email Marketing Market Research Customer Support Operations Asana Google Suite

3D (LiDAR) and 2D Projects Trainer

Remotasks

Jun 2019 - Present (6 years 3 months)

Recruited and onboarded crowdworkers to the platform, providing guidance to a team of 60 remote workers on new projects. Maintained high-quality work output through effective training and supervision.

Recruitment Onboarding Team Leadership Training Quality Assurance Project Management

Data Entry Clerk

Cloudfactory

May 2018 - Present (7 years 4 months)

Utilized data entry software and tools, including Microsoft Excel, Google Sheets, and database management systems. Gained experience with data management systems such as CRM and ERP, and developed proficiency in basic computer hardware and software troubleshooting.

Data Entry Microsoft Excel Google Sheets Database Management CRM ERP Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Journalism

Developed effective and precise communication skills, both written and oral. Cultivated leadership and team management qualities. Managed tight deadlines for submitting reports and assignments.