Leila Hawkins

Helped patients set up doctor-visit appointments by assigning and completing cases, became a subject matter expert within the first 90 days, and supported training for other workers.

Provided customer service for questions and in-store needs, handled vendor check-ins and order receiving, reconciled bank deposits, maintained stock, and began training for an Assistant Manager role.

Assisted customers over the phone and provided customer support for online banking services, including handling customer inquiries related to banking.

Processed payments using cash, checks, and card transactions, alerted management to potential security issues, supported inventory receiving and stocking, and drove sales through customer engagement and suggestive selling.

Focused on academic studies while participating in community service organizations and providing residential assistance to the housing office.

Provided warm, professional customer service, answered general questions, delivered customer support, and handled financial transactions while supporting restaurant operations.

Worked as a sales representative delivering world-class guest service, managed food and drinks, instructed customers on attraction rules and regulations, and provided navigation assistance.

Reviewed calls from deaf people and created real-time captions, correcting mistakes from previous call records.

Assisted customers with warm, professional service by answering questions, handling financial transactions, serving food and beverages, and supporting coworkers to serve guests efficiently.

Provided warm, professional customer service by answering general questions, handling financial transactions, serving food and beverages, and assisting coworkers to deliver efficient service.

Attended Jackson State University as a college student from 2021 to 2023, focusing on academic studies and participating in community service organizations.

Earned a high school diploma at Earl Warren High School from 2018 to 2020.