Open to opportunities

Theresa Pittman

@theresapittman

Message

Results-driven customer service professional skilled in high-volume support and de-escalation.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle high call volume, build lasting client relationships, and use my needs assessment, solution recommendation, and de-escalation skills to consistently meet performance expectations.

I’m a results-driven customer service professional with extensive experience in high-volume client interactions, relationship building, needs assessment, and solution recommendation. I’m known for maintaining strong client relationships while handling demanding call volumes and meeting performance expectations.

Across roles including Medical Aide and Clinic Aide, I communicated with parents, staff, and supervisors by phone and email, documented sensitive information with confidentiality and compliance, and managed multiple cases by prioritizing needs. Earlier, I delivered high-volume customerservice as a Teller/JPMorganChase and supported retention and service/orders at Central Houston Nissan—bringing strong conflict resolution, de-escalation, and clear verbal and written communication to every customer-facing environment.

Experience

Work history, roles, and key accomplishments

Medical Aide (Contractor)

Camp Invention

Jun 2022 - Jun 2023 (1 year)

Provided on-site support for student health needs, ensuring timely and effective responses in a dynamic environment. Communicated with parents, staff, and supervisors and maintained accurate, confidential health documentation.

On Site Student Health Needs CRM Data Entry Prioritization Compliance De escalation Time Management

Clinic Aide

West Memorial High School

Aug 2020 - Apr 2021 (8 months)

Served as a trusted point of contact for students and parents, communicating sensitive health information with professionalism and empathy. Managed and documented confidential medical information while coordinating with school staff to respond promptly to student concerns.

Confidentiality Student Support Documentation Prioritization Organization Collaboration Customer Service

Teller

JPMorgan Chase

Apr 2016 - Apr 2017 (1 year)

Delivered high-volume customer service in a fast-paced financial environment by handling daily transactions and account inquiries with accuracy and efficiency. Built customer relationships by identifying financial needs, recommending banking products, and referring clients to specialists when appropriate.

Customer Relationship Management Professional communication Compliance

Customer Service Representative

Central Houston Nissan

Mar 2014 - Feb 2015 (11 months)

Supported customer retention and service operations by responding to customer requests and processing service orders using internal systems. Assisted with internet sales inquiries, managed returns and exchanges, and maintained a positive customer experience through clear communication and follow-up.

Order Processing Returns Relationship Building