Ashley MAM
Open to opportunities

Ashley M

@ashleym

Dedicated customer service professional with strong communication skills.

United States

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in fast-paced environments. My journey began in the food service industry, where I honed my skills in customer interaction and multitasking. Over the years, I transitioned into call center roles, where I provided exceptional support to customers and patients alike, ensuring their needs were met efficiently and effectively.

Throughout my career, I have consistently demonstrated my ability to lead teams and influence peers to achieve sales goals. My experience at T-Mobile and Walgreens has equipped me with the skills to troubleshoot complex issues, manage high call volumes, and maintain a positive customer experience. I take pride in my organizational skills and my commitment to excellence, which has been recognized through awards such as Employee of the Month.

Experience

Work history, roles, and key accomplishments

TI

Call Center Agent

T-Mobile, Inc.

Mar 2022 - May 2023 (1 year 2 months)

Assisted customers with device purchases and support via chat and phone, handling inbound and outbound calls, verifying payments, and troubleshooting systematic issues. Explained and corrected customer bills, offered credits, and managed escalations while maintaining efficiency in a fast-paced environment with 100-150 calls per shift. Supported sales targets by providing sales for accessories, int

WH

Server

Waffle House

Jul 2019 - Feb 2022 (2 years 7 months)

Provided comprehensive table service including presenting menus, taking orders, serving food and beverages, and preparing drinks and simple dishes. Managed payment collection using a POS system and maintained dining area cleanliness and stock levels.

WH

Server

Waffle House

Jul 2019 - Feb 2022 (2 years 7 months)

Provided comprehensive table service including presenting menus, taking orders accurately via slips or POS, preparing drinks, and serving food and beverages to customers. Maintained dining area cleanliness by clearing tables, stocking supplies, setting up for shifts, and performing cleaning duties such as sweeping and mopping floors. Handled payment collection, assisted with seating and host dutie

WI

Cashier

Wingstop

Oct 2016 - Sep 2018 (1 year 11 months)

Managed cash register operations, handling cash, debit, and credit transactions, opening and closing registers, and accurately managing paperwork and cash drops. Provided excellent customer service in a fast-paced environment, resolving customer issues including irate customers, and assisted with food preparation such as deep frying and saucing wings. Maintained a clean and hospitable lobby enviro

Education

Degrees, certifications, and relevant coursework

Florida Agricultural Mechanical University logoFU

Florida Agricultural Mechanical University

University Attendance, Undetermined

2021 - 2022

Attended university courses during the specified period. Pursued studies in an undetermined field.

FU

Florida Agricultural Mechanical University

2021 - 2022

MC

Miami Dade College

2015 - 2016

Miami Dade College logoMC

Miami Dade College

College Attendance, Undetermined

2015 - 2016

Attended college courses during the specified period. Pursued studies in an undetermined field.

NS

North Miami Beach Senior High School

High School Diploma, General Studies

0

Completed required coursework for graduation. Earned a high school diploma.

Tech stack

Software and tools used professionally

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Ashley M - Call Center Agent - T-Mobile, Inc. | Himalayas