Kianna Dawson
@kiannadawson
Dynamic customer service professional with extensive experience in support roles.
What I'm looking for
I am a dynamic and energetic professional with eight to ten years of customer service experience. My proficiency in problem-solving and ability to thrive in fast-paced environments have allowed me to excel in various roles, from customer service representative to front desk clerk. I pride myself on my excellent written and verbal communication skills, which enable me to connect effectively with customers and colleagues alike.
Throughout my career, I have demonstrated a proven ability to collect and manage information efficiently and accurately. My experience includes working remotely as a customer service representative for Conduent, where I assist cardholders with their debit card inquiries. I have also worked with Comcast, providing product information and chat support, and have held various customer-facing roles in retail and hospitality.
With a strong desire to work hard and perform well, I am committed to delivering exceptional service and contributing positively to any team I join. I am always eager to learn and grow, and I look forward to bringing my skills and experience to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Mar 2023 - Present (2 years 6 months)
As a WFH customer service representative, I handled inbound calls, assisting cardholders with debit card balance inquiries. My responsibilities included issuing new debit cards and updating customer information.
Customer Service Representative
Comcast
Aug 2020 - Jan 2023 (2 years 5 months)
I provided information about products to interested customers and offered support via chat. My role also included content moderation to ensure compliance with company guidelines.
Cashier/Customer Service
Pilot Flying J
Jan 2019 - Aug 2020 (1 year 7 months)
I greeted customers and operated the front register, managing transactions efficiently. My duties also involved preparing coffee and Dunkin' Donuts products, as well as maintaining cleanliness of showers and restrooms.
Hotel Front Desk Clerk
La Quinta Inns & Suites
Aug 2016 - Dec 2018 (2 years 4 months)
I greeted guests, managed check-ins and check-outs, and performed accurate data entry. My responsibilities also included schedule changes and bank drops.
Dietary Aide
Bryce Hospital
Jul 2015 - Oct 2015 (3 months)
I ensured patients received proper food on their trays and prepared plates according to dietary requirements. Additionally, I maintained cleanliness in the kitchen and dining areas.
Assembly Line Worker
Faurecia
Oct 2014 - Mar 2015 (5 months)
I was responsible for inspecting car parts to ensure quality before they were dispatched to Mercedes. This role required attention to detail and adherence to quality control standards.
Education
Degrees, certifications, and relevant coursework
Holt High School
High School Diploma or GED, General Studies
Obtained a high school diploma or GED from Holt High School. Developed foundational skills in various subjects.
Availability
Location
Authorized to work in
Job categories
Skills
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