Ang Dublin

Investigated complex billing issues by analyzing claims data, coordinating with relevant departments, and ensuring timely resolution. Demonstrated proficiency in using electronic health record (EHR) systems to access patient information accurately and efficiently.

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.

Utilized upselling techniques to maximize average transaction value. Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business.

Operated and maintained production equipment, ensuring efficient and uninterrupted workflow. Followed standard operating procedures (SOPs) to ensure product quality and consistency.

Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner. Efficiently operated cash register, accurately handling transactions and providing correct change to customers.

Handled a high volume of inbound customer calls, averaging XX calls per day, providing excellent customer service by addressing inquiries, resolving complaints, and offering product information. Achieved an average call resolution rate of XX%, exceeding departmental targets.

Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues. Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.

Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items. Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures.

Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations. Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues.

Completed high school education with a focus on business studies. Developed foundational knowledge in business principles and practices.