Open to opportunities

Emani Cobb

@emanicobb

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Experienced customer service representative with a focus on client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over six years of experience in customer-focused environments, I have honed my skills in providing exceptional service and support. My journey began in fast-paced retail settings, where I developed a strong foundation in customer engagement and problem-solving. I thrive on understanding customer needs and ensuring their satisfaction through effective communication and active listening.

My experience as a Home Health Aide has further deepened my commitment to compassionate care, allowing me to assist clients with daily living activities while promoting their independence and well-being. I take pride in my ability to create positive experiences for customers, whether in retail or healthcare settings, and I am eager to bring my expertise to a new role as a Customer Service Representative.

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Experience

Work history, roles, and key accomplishments

Home Health Care Aide

Utopia Home Care

Aug 2021 - Sep 2022 (1 year 1 month)

Provided compassionate and personalized care to patients by assisting with daily living activities, monitoring vital signs, and supporting rehabilitation exercises to enhance patient well-being and independence.

Patient Care Vital Signs Patient Well Being Patient Wellbeing

Home Health Aide (HHA)

Better Home Health Care

Apr 2019 - Jun 2021 (2 years 2 months)

Provided compassionate assistance and care to clients, ensuring their comfort and well-being in a home setting. Supported daily living activities, promoting client independence and enhancing quality of life.

Home Care

Sales Associate

Macy's

Jan 2018 - Sep 2018 (8 months)

Managed point-of-sale transactions efficiently, ensuring accurate cash handling and providing excellent customer service. Assisted in merchandising and maintaining the sales floor, contributing to a positive shopping experience for customers.

Point of Sale POS Cash Handling Customer Service Merchandise

Wendy's Crew Member

Wendy's Restaurant

Aug 2015 - Dec 2016 (1 year 4 months)

Provided exceptional customer service by efficiently taking orders, preparing food, and maintaining a clean and welcoming environment, contributing to a positive dining experience for all patrons.

Customer Service Order Taking

Crew Trainer/Cashier

McDonald's

Jul 2015 - Nov 2016 (1 year 4 months)

Trained and guided new staff members, enhancing team efficiency and customer service quality. Managed cash transactions and maintained a clean and organized dining area, contributing to a positive customer experience.

Staff Training Cash Management Customer Service Team Leadership

Administrative Assistant

Administrative Resource Options

Scheduled appointments and managed calendars to ensure efficient time management. Maintained organized filing systems and documented memos for streamlined information retrieval.

Appointment Management Calendar Management Document Management Information Retrieval