Open to opportunities

Jasmine Jones

@jasminejones

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Customer service specialist with 6+ years delivering friendly, solutions-first support in fast-paced environments.

United States

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What I'm looking for

I seek a customer-focused role where I can deliver friendly, solutions-first support, grow in customer experience responsibilities, and contribute to process improvements.

I am a friendly, detail-oriented customer service specialist with over six years of experience assisting customers, resolving issues, and managing transactions in fast-paced retail and food-service environments. I excel at building trust, handling escalations, improving team processes, and maintaining consistent, high-quality service.

I bring strong written and verbal communication, decision-making, and critical thinking skills, plus familiarity with Zendesk, CRM systems, Google Drive, and basic SQL. I'm comfortable working independently or collaboratively to meet KPIs, enhance the customer experience, and support operational goals.

Experience

Work history, roles, and key accomplishments

Current

Hostess

Current

American Girl Place

Oct 2025 - Present (3 months)

Managed high-volume guest check-ins, reservations, and event scheduling, improving flow and ensuring family-focused dining experiences while resolving guest concerns professionally.

Customer Relations Conflict Resolution Point of Sale Cross Functional Communication Event Coordination

Crewmember

Raising Cane’s Chicken Fingers

Mar 2025 - Aug 2025 (5 months)

Delivered fast, friendly drive-thru and counter service, accurately processed orders/payments and maintained cash accuracy while supporting food safety and team goals.

Customer Service Cash Handling Food Safety Multitasking order fulfillment Team Collaboration

Cashier

J.A. Squared Catering & Grille

Jun 2017 - Oct 2023 (6 years 4 months)

Processed in-person and phone orders, handled cash and credit transactions with accurate drawer balances, supported online shop updates, and resolved customer issues to improve satisfaction.

Cash Handling Customer Support Order Processing Process Improvement Communication