Open to opportunities

Tehya Clark

@tehyaclark

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Dedicated customer service professional with extensive call center experience.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a strong-minded individual who consistently goes above and beyond in my work. With over three years of experience in customer service environments and two years in a call center, I have developed a deep understanding of professional customer relationships and the importance of integrity. I pride myself on my ability to handle high-pressure situations while maintaining a positive demeanor, ensuring customer satisfaction at all times.

In my recent role as a Patient Care Receptionist, I honed my skills in data entry, communication, and problem-solving. I excelled in a fast-paced environment, demonstrating empathy and professionalism while managing high call volumes. My experience at CVS Health and Little Caesars further solidified my commitment to customer service, where I learned to effectively resolve issues and maintain a friendly atmosphere. I am eager to bring my skills and dedication to a new opportunity where I can continue to grow and contribute positively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ICF Consulting

Sep 2023 - Present (1 year 8 months)

Delivering excellent customer service through inbound and outbound calls while utilizing various software tools. Responsible for appointment scheduling, consulting, and providing support via chat and email.

Customer Service Microsoft Teams Scheduling Chat Support Inbound Outbound Calling Email Support

Patient Care Receptionist

Clementine Live Answering Service

Jun 2022 - Jul 2024 (2 years 1 month)

Managed high call volumes while providing excellent customer service in a fast-paced environment. Utilized various software tools for data entry, documentation, and communication, ensuring customer satisfaction and professionalism.

Customer Service Data Entry Microsoft Office Problem Solving Documentation Empathy Technical Support Communication Skills

Retail Sales Associate

CVS Health

Aug 2022 - Apr 2023 (8 months)

Provided exceptional customer service by assisting with product inquiries and transactions. Maintained a positive attitude and worked collaboratively to ensure customer satisfaction and efficient store operations.

Customer Service Sales Cashiering Teamwork Problem Solving Communication Product Knowledge Empathy Time Management

Crew Member

Little Caesars

Jun 2021 - Jun 2022 (1 year)

Worked in a fast-paced environment, providing customer service and food preparation. Managed tasks independently while ensuring teamwork and maintaining high standards of service.

Customer Service Cashiering Teamwork Fast Paced Environment Problem Solving Cooking Communication Reliability

Education

Degrees, certifications, and relevant coursework

Harper Woods High School

High School Diploma, General Education

2018 - 2022

Completed high school education with a focus on developing essential skills for future employment. Gained knowledge in various subjects and participated in activities that fostered teamwork and communication.