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TC@tehyaclark
Dedicated customer service professional with extensive call center experience.
United StatesI am a strong-minded individual who consistently goes above and beyond in my work. With over three years of experience in customer service environments and two years in a call center, I have developed a deep understanding of professional customer relationships and the importance of integrity. I pride myself on my ability to handle high-pressure situations while maintaining a positive demeanor, ensuring customer satisfaction at all times.
In my recent role as a Patient Care Receptionist, I honed my skills in data entry, communication, and problem-solving. I excelled in a fast-paced environment, demonstrating empathy and professionalism while managing high call volumes. My experience at CVS Health and Little Caesars further solidified my commitment to customer service, where I learned to effectively resolve issues and maintain a friendly atmosphere. I am eager to bring my skills and dedication to a new opportunity where I can continue to grow and contribute positively.
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Work history, roles, and key accomplishments
ICF Consulting
Sep 2023 - Present (2 years 2 months)
Delivering excellent customer service through inbound and outbound calls while utilizing various software tools. Responsible for appointment scheduling, consulting, and providing support via chat and email.
Clementine Live Answering Service
Jun 2022 - Jul 2024 (2 years 1 month)
Managed high call volumes while providing excellent customer service in a fast-paced environment. Utilized various software tools for data entry, documentation, and communication, ensuring customer satisfaction and professionalism.
CVS Health
Aug 2022 - Apr 2023 (8 months)
Provided exceptional customer service by assisting with product inquiries and transactions. Maintained a positive attitude and worked collaboratively to ensure customer satisfaction and efficient store operations.
Little Caesars
Jun 2021 - Jun 2022 (1 year)
Worked in a fast-paced environment, providing customer service and food preparation. Managed tasks independently while ensuring teamwork and maintaining high standards of service.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2018 - 2022
Completed high school education with a focus on developing essential skills for future employment. Gained knowledge in various subjects and participated in activities that fostered teamwork and communication.
Software and tools used professionally
United StatesYou can contact Tehya and 90k+ other talented remote workers on Himalayas.
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