Indya Jackson
@indyajackson
Customer service and technical operations professional who handles records, troubleshooting, and patients with care.
What I'm looking for
I’m a customer service and operations-focused professional with experience across fast-paced environments—restaurants, retail, call centers, and healthcare—consistently using phone and computer tools to answer questions and support customers. In roles like Customer Service Rep at Wipro Limited and TeleTech, I managed client records and handled inquiries using Microsoft Windows applications, while also completing work such as Freedom Mortgage processing home loans LOSS MITIGATION and QA Loan Audits.
Beyond customer support, I’ve worked close to systems and people: at USA Imaging I monitored and managed host computer systems, performed troubleshooting for hardware devices and software processes, and helped coordinate with data entry and help desk teams to keep computer processing accurate and timely. My background also includes Electronic medical records (EMR) systems, billing/coding, and patient-facing responsibilities from Baptist Health Medical Center and a Nursing Home role where I documented resident logs, supported patient care, and handled resident coordination, plus leadership as a Lead Toddler Teacher.
Experience
Work history, roles, and key accomplishments
Patient Care
Nursing Home
Jan 2024 - Jan 2025 (1 year)
Provided patient care, documented resident logs, and coordinated resident needs.
Staffing Rep
Enterprise
Jan 2023 - Jan 2023 (0 months)
Handled customer transactions and complaints in a staffing representative role while working from home.
Customer Service Rep
Arkansas Federal Credit Union
Jan 2023 - Jan 2023 (0 months)
Provided onsite customer service, including communications and processing information.
Provided customer service using telephone and Microsoft Windows applications, managed client records, and supported contract work involving reliacard information and home loan loss mitigation/QA loan audits.
Provided customer relations support as a call center representative.
Completed assigned cleaning tasks per daily schedule and procedures, maintained cleanliness expectations based on inspections, and documented needed maintenance/project work.
Customer Service Rep
Teletech
Jul 2019 - Dec 2019 (5 months)
Answered customer questions using telephone support and Microsoft Windows applications, and informed customers of new products and services.
Computer Operator
USA Imaging
Oct 2018 - Jun 2019 (8 months)
Monitored and managed host computer systems and hardware/peripheral devices, troubleshooting hardware and software processes.
Lead Toddler Teacher
My Child's First School
Jul 2018 - Sep 2018 (2 months)
Led toddler classroom operations with a focus on child safety, monitoring development and progress, and maintaining student portfolios.
Managed credit, cash, and check transactions, ensured accurate pricing, operated scales/scanners/cash registers, and processed refunds and receipts.
Cross-Trained
2 Dicks Sporting Goods
Mar 2018 - Jul 2018 (4 months)
Provided customer engagement and passionate customer service, supported apparel department sales, and performed cash register ringing and general cash handling.
Provided fast service by taking customer orders, entering selections into restaurant computer systems, assembling orders, and processing large event orders.
Ensured packaging, temperature, presentation, and service of menu items met operational standards and greeted customers at first contact.
Education
Degrees, certifications, and relevant coursework
North Little Rock High School
High School Diploma
2010 - 2018
Earned a High School Diploma from North Little Rock High School from 2010 to 2018.
Availability
Location
Authorized to work in
Job categories
Skills
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