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Indya JacksonIJ
Open to opportunities

Indya Jackson

@indyajackson

Customer service and technical operations professional who handles records, troubleshooting, and patients with care.

United States
Message

What I'm looking for

I’m looking for a role where I can deliver reliable customer support, manage records accurately, and collaborate with teams—using my computer and Microsoft skills to solve problems and support patient or client experiences.

I’m a customer service and operations-focused professional with experience across fast-paced environments—restaurants, retail, call centers, and healthcare—consistently using phone and computer tools to answer questions and support customers. In roles like Customer Service Rep at Wipro Limited and TeleTech, I managed client records and handled inquiries using Microsoft Windows applications, while also completing work such as Freedom Mortgage processing home loans LOSS MITIGATION and QA Loan Audits.

Beyond customer support, I’ve worked close to systems and people: at USA Imaging I monitored and managed host computer systems, performed troubleshooting for hardware devices and software processes, and helped coordinate with data entry and help desk teams to keep computer processing accurate and timely. My background also includes Electronic medical records (EMR) systems, billing/coding, and patient-facing responsibilities from Baptist Health Medical Center and a Nursing Home role where I documented resident logs, supported patient care, and handled resident coordination, plus leadership as a Lead Toddler Teacher.

Experience

Work history, roles, and key accomplishments

Enterprise logoEN

Staffing Rep

Enterprise

Jan 2023 - Jan 2023 (0 months)

Handled customer transactions and complaints in a staffing representative role while working from home.

AU

Customer Service Rep

Arkansas Federal Credit Union

Jan 2023 - Jan 2023 (0 months)

Provided onsite customer service, including communications and processing information.

Amazon logoAM

Package Handling

Jan 2022 - Jan 2022 (0 months)

Handled packages and performed order picking tasks.

Teletech logoTE

Customer Service Rep

Teletech

Jul 2019 - Dec 2019 (5 months)

Answered customer questions using telephone support and Microsoft Windows applications, and informed customers of new products and services.

Sonic logoSO

Carhop

Mar 2016 - Dec 2016 (9 months)

Ensured packaging, temperature, presentation, and service of menu items met operational standards and greeted customers at first contact.

Education

Degrees, certifications, and relevant coursework

NS

North Little Rock High School

High School Diploma

2010 - 2018

Earned a High School Diploma from North Little Rock High School from 2010 to 2018.

Tech stack

Software and tools used professionally

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