Joram Maina

I’ve spent the last eight years making sure the people I work with never have to worry about the operational side of things. Whether that’s scheduling across EST, PST, GMT, and EAT, building automations that quietly save time, or being the person clients actually enjoy reaching out to, I take that seriously.

In my Senior Virtual Assistant work, I manage day-to-day calendars for C-level executives and set up Calendly flows connected to Google Calendar—conflicts dropped by around 95% within the first month. I build 15+ Zapier automations for email follow-up sequences, lead routing, data syncing, and social post scheduling, collectively freeing up over 15 hours a week. I also run inbox management across multiple executive accounts, bringing average response time from 24 hours down to under 12.

I bring the same operational rigor from customer operations and internal systems work: I’ve built Notion workspaces from scratch, maintained Shopify operations at scale, and integrated HubSpot with tools like Slack, Gmail, and Shopify to cut manual data entry and improve reporting accuracy. I’ve also handled high-volume Zendesk support—maintaining 98% satisfaction—while writing knowledge base articles, training new agents, and flagging product issues as a continuous feedback loop. I work best with teams who move fast and care about doing things properly.