Dee User
@deeuser9
Executive Virtual Assistant building workflow systems that keep leadership teams organized and accountable.
What I'm looking for
I’m an Executive Virtual Assistant and Operations Support Specialist with 2.5+ years of experience supporting founders, CEOs, and leadership teams in fast-paced startup and remote environments. I bring structure to busy executives by building workflow systems, managing complex calendars, organizing communication channels, and improving operational accountability.
In my recent role as an Executive Partner, I manage complex multi-time-zone calendars to keep scheduling priorities clear, and I implement structured inbox management systems to improve communication flow and response efficiency. I’ve built workflow systems in ClickUp and Notion, and I created operational SOPs and documentation frameworks that improved onboarding clarity and internal knowledge sharing.
I’m also focused on measurable efficiency and visibility. I organized CRM pipelines and client databases to improve data integrity and tracking of leads and campaigns, and I built workflow systems in Asana and Notion that reduced task follow-up delays across leadership teams by 50%. Previously, I supported executive reporting (including preparation of investor presentations) and led a customer support team—implementing performance KPIs that improved response rates from 48% to 72% while strengthening SLA compliance and response management.
Experience
Work history, roles, and key accomplishments
Executive Partner
Soapstone Solutions
Aug 2024 - Present (1 year 11 months)
Manage complex multi-time-zone executive scheduling, structured inbox management, and workflow systems in ClickUp and Notion. Build SOPs and maintain CRM organization to support leadership visibility and accountability, including improving project follow-up delays by 50%.
Executive Assistant
FoundrIQ
Aug 2025 - Dec 2025 (4 months)
Optimize executive scheduling and coordinate meetings across time zones to improve time management. Track campaign timelines and manage CRM records to keep client and campaign data accurate.
Operations Associate
TruckShare
Aug 2024 - Feb 2025 (6 months)
Maintain operational documentation and internal data systems while supporting executive reporting and internal updates, including preparation of investor presentations. Assist with order coordination and inventory tracking for the operations team.
Team Leader
Customer Support
Jan 2024 - May 2024 (4 months)
Lead a support team and implement performance KPIs, improving response rates from 48% to 72%. Structure internal workflows to improve SLA compliance and response management while supporting supply chain performance improvements.
Executive Assistant
Harmut Technologies
Jul 2023 - Feb 2024 (7 months)
Support executive operations including reporting, documentation, and administrative coordination. Help leadership with operational organization and internal communication.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Supply Chain Management, Supply Chain Management
2015 - 2019
Earned a Bachelor of Supply Chain Management from Jomo Kenyatta University of Agriculture and Technology from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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