Joram Muya
@jorammuya
Senior virtual assistant and operations specialist helping teams run smoothly through automation, scheduling, and CRM.
KenyaWhat I'm looking for
I've spent the last eight years making sure the people I work with never have to think about the operational side of things. Managing calendars for three C-level executives across four time zones — EST, PST, GMT, and EAT — I cut scheduling conflicts by 95% and kept 50+ meetings a month running without friction. I built automation workflows in Zapier that saved my clients over 15 hours a week. I kept HubSpot pipelines at 90%+ data accuracy while generating 50+ qualified leads a month. I wrote the SOPs that cut new-hire ramp time by 40%.
I work best with fast-moving remote teams who need someone reliable in their corner — someone who notices what needs doing before they have to ask. Fully async-ready, comfortable across any timezone, and available now for long-term engagements.
Experience
Work history, roles, and key accomplishments
Managed day-to-day scheduling for three C-level executives across EST/PST/GMT/EAT and set up Calendly-to-Google Calendar flows that reduced scheduling back-and-forth by ~95%. Built 15+ Zapier automations and improved inbox responsiveness from ~24 hours to under 12, freeing teams 15+ hours per week.
Operations Support Assistant
Andela Kenya Ltd
Jun 2018 - Dec 2019 (1 year 6 months)
Built and maintained internal operations tooling, including creating a Notion workspace from scratch (50+ pages used daily by 30+ team members). Led HubSpot integrations with Slack, Gmail, and Shopify to cut manual data entry by 10+ hours/week and improve data accuracy by 40%.
Customer Support Specialist
Safaricom PLC
Jan 2017 - May 2018 (1 year 4 months)
Handled 80+ Zendesk tickets daily, consistently resolving within 4 hours against a 24-hour SLA and maintaining 98% customer satisfaction. Wrote 25+ knowledge base articles, trained five new agents, and reported 20+ issues to product with 5+ shipped improvements.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Commerce, Business Administration
Earned a Bachelor of Commerce in Business Administration from the University of Nairobi, graduating in 2016.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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