Phiona Wanjiko

I create order in complexity—juggling shifting priorities across teams and executives, spotting gaps others miss, and translating chaos into clear action. I build systems that prevent mistakes before they happen, so leaders can focus on decisions that move the business forward.

I’ve supported high-volume, cross-time-zone environments by overseeing complex calendars, drafting briefs and documents, routing correspondence, and preparing executives with the right context. I also streamline travel planning and expense tracking to reduce friction, with measurable improvements like lowering scheduling errors by 30%.

I’m equally strong in workflow operations and QA: I design structured processes and documentation (SOPs, checklists, tracking tools) and use automation to keep priorities visible. From reducing reporting errors by 90% with vehicle audit tracking to delivering a 94% client satisfaction rate through proactive, personalized support—my goal is the same: reduce overwhelm and keep operations running seamlessly.