Open to opportunities

Joyce Waceke

@joycewaceke

Executive virtual assistant supporting CEOs and founders with confidential, streamlined operations and customer-focused support.

Kenya

Message

What I'm looking for

I’m looking for a remote executive/virtual assistant role supporting CEOs or founders, where I can streamline workflows, manage calendars and inboxes, deliver confidential executive support, and strengthen customer experience and operational efficiency.

I’m a highly organized and proactive Executive virtual assistant with strong experience supporting CEOs, founders, and senior leaders in fast-paced remote environments. I anticipate needs, maintain confidentiality, and focus on executive operations that keep teams moving—by managing complex calendars, inbox priorities, and cross-time-zone scheduling.

Across my roles, I streamline workflows through operations and process optimization, prepare executive summaries, presentations, and reports, and coordinate projects and tasks to keep timelines on track. I also bring customer support experience—resolving issues via email/chat to improve satisfaction and retention—and hands-on admin and operations support, including CRM and data management, documentation accuracy, website updates (WordPress), e-commerce tasks (Shopify), and procurement and inventory monitoring.

Experience

Work history, roles, and key accomplishments

Procurement & Ops Support

Freelance

Jan 2024 - Dec 2025 (1 year 11 months)

Maintained procurement records and documentation while supporting procurement processes, including supplier communication and order tracking. Assisted with inventory monitoring and reporting and helped streamline administrative procurement tasks for greater efficiency.

Procurement Support Supplier Communication Procurement Recordkeeping Document Management Process Optimization

Customer Support Admin

Freelance

Sep 2021 - Nov 2023 (2 years 2 months)

Delivered customer support via email and chat, resolving client issues and improving customer satisfaction and retention. Maintained accurate data entry and documentation, supported website updates in WordPress and e-commerce tasks in Shopify, and helped internal teams with scheduling, research, and coordination.

Customer Support Email Support Live Chat Support Shopify Support Scheduling coordination

Executive Assistant

Freelance

Nov 2019 - May 2021 (1 year 6 months)

Provided high-level executive support to CEOs and founders, managing complex calendars, scheduling meetings across time zones, and handling inbox priorities. Supported daily operations by coordinating tasks and preparing executive reports, summaries, and professional email communications while maintaining strict confidentiality.

Executive Support Calendar Management Inbox Management Executive Reporting Confidentiality Coordination

Education

Degrees, certifications, and relevant coursework

Nairobi Technical Training Institute

Diploma in Procurement, Procurement

2023 -

Completed a Diploma in Procurement, covering cost and budget control, vendor and supplier management, and procurement documentation and record keeping.

School of Aviation

Diploma in Airline Management, Airline Management

Completed a Diploma in Airline Management with training in airline operations and administration, customer service and passenger handling, logistics and scheduling, and documentation and compliance.