Open to opportunities

Fredrick Evanee

@fredrickevanee1

Message

Proactive virtual assistant and customer support specialist.

Kenya

Message

What I'm looking for

I seek remote roles where I can streamline operations, improve client satisfaction, and support executives in a collaborative, efficiency-focused team.

I am a proactive Virtual Assistant and Customer Support Specialist with two years of remote experience supporting small businesses and online entrepreneurs. I specialize in CRM management, client communication, task coordination, and executive support across time zones, consistently delivering organized and dependable assistance.

My experience includes improving administrative workflow efficiency by 30%, maintaining 100% on-time scheduling, and reducing document retrieval time by 40%. At Shopify I handled 60+ inquiries daily with a 95% customer satisfaction rate and contributed to increases in store engagement and ad performance.

I am skilled with Google Workspace, Slack, Trello, HubSpot, and Salesforce, and I prioritize confidentiality, clear communication, and process optimization. I seek roles where I can streamline operations, support client success, and contribute to team efficiency and growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Falcon Asset Protection

Mar 2025 - Present (10 months)

Optimized ticket routing to reduce response time by 30% and created standardized templates and FAQs that lowered repeated inquiries; streamlined CRM workflows to improve internal handoff and service consistency.

Ticketing Systems CRM FAQ Development Workflow Optimization Data Tracking Problem Solving

Current

Customer Success Associate

Current

Shopify

Apr 2023 - Present (2 years 9 months)

Supported 60+ daily e-commerce inquiries with a 95% satisfaction rate; improved merchant engagement by 20% through product research and boosted ad click-through rates by 25% via marketing collaboration.

Customer Success Shopify Product Research Merchant Support Help Center Content order fulfillment Performance Metrics

Virtual Assistant

RTI International

Aug 2024 - Jan 2025 (5 months)

Improved administrative workflow efficiency by 30% through optimized task management and scheduling; managed executive calendars across time zones with a 100% on-time scheduling rate and enhanced digital record systems to cut document retrieval time by 40%.

Calendar Management Google Workspace Slack Document Management Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Science, Information Technology

2018 - 2022

Completed a Bachelor of Science in Information Technology, covering core IT concepts and practical skills relevant to virtual assistance and customer support.