fredrick evanee
@fredrickevanee
Proactive virtual assistant and customer support specialist driving operational efficiency.
KenyaWhat I'm looking for
I am a proactive Virtual Assistant and Customer Support Specialist with two years of remote experience supporting small businesses and online entrepreneurs, skilled in CRM management, client communication, and workflow optimization. I have improved administrative workflows by 30%, maintained high customer satisfaction (up to 98%), and implemented tools and templates that reduced document retrieval and inquiry repetition.
I excel at executive support, calendar and travel coordination, and cross-functional remote collaboration using Google Workspace, Slack, Trello, and Zoom. I deliver organized, dependable support, uphold data confidentiality, and continuously seek technology integrations that streamline processes and improve team efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Falcon Asset Protection
Mar 2025 - Present (8 months)
Reduced ticket response time by 30% through workflow and routing improvements, developed standardized templates and FAQs to lower repeated inquiries, and maintained a 95% CSAT by coordinating escalations with IT.
Virtual Assistant
RTI International
Aug 2024 - Jan 2025 (5 months)
Improved administrative workflow efficiency by 30% through optimized task management and scheduling; maintained 100% on-time meeting scheduling and reduced document retrieval time by 40% while ensuring data confidentiality.
SHSupported high-volume e-commerce merchants via chat and email, reduced fulfillment-related inquiries by 30% and contributed to marketing improvements that raised click-through rates by 25% while maintaining 95% on-time order delivery.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Science, Information Technology
2018 - 2022
Completed a Bachelor of Science in Information Technology with coursework and practical training in IT systems and support.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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