Open to opportunities

John Russell

@johnrussell

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Dynamic Project Manager with 17 years of expertise in leadership.

Spain

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dynamic Project Manager with 17 years of expertise in leading large-scale projects, driving customer retention, and fostering revenue growth. My career has been defined by a commitment to excellence and a customer-centric approach, ensuring that every project I manage not only meets but exceeds client expectations.

Throughout my tenure at Cintas, I successfully managed strategic account initiatives, enhancing operational performance and client satisfaction. My ability to implement process improvements has led to significant efficiencies, including a 20% improvement in project delivery timelines. I thrive in collaborative environments, leveraging cross-functional teams to achieve project goals and drive business growth.

With a strong foundation in psychology and Six Sigma Project Management, I utilize data-driven insights to optimize workflows and enhance customer experiences. I am passionate about continuous improvement and innovation, always seeking opportunities to refine processes and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

National North American Accounts Director

Cintas

Jun 2023 - Oct 2023 (4 months)

Led strategic account management initiatives, enhancing client satisfaction and operational performance through effective contract lifecycle management and process improvements. Spearheaded business reviews and fostered a culture of continuous improvement, resulting in significant increases in project delivery efficiency and customer engagement.

Project Management Customer Retention Process Optimization Cross Functional Collaboration Customer Relationship Management Data Driven Decision Making Risk Management

West Coast Regional Account Manager

Cintas

Apr 2012 - Jun 2023 (11 years 2 months)

Managed a $55 million portfolio, overseeing project execution and client retention while resolving complex customer issues. Developed account growth strategies that led to a significant increase in project volume and maintained a high client retention rate through effective project management.

Resource Allocation Project Management Problem Solving Strategic Planning Risk Management Customer Satisfaction Team Management Market Penetration

National Account Manager

DunnWell

Dec 2009 - Sep 2012 (2 years 9 months)

Managed key accounts across the U.S., resolving escalations and improving service delivery through vendor audits and process enhancements. Achieved a high customer satisfaction rate and improved service delivery standards through strategic audits and contractual overhauls.

Account Management Quality Assurance Process Improvement Customer Satisfaction Contract Negotiation Escalation Management Service Delivery Strategic Planning Compliance

Field Operations Manager

DunnWell

Oct 2008 - Jan 2010 (1 year 3 months)

Led a team providing fire protection services at Mohegan Sun Casino, achieving significant improvements in service delivery time and team efficiency. Developed safety protocols and enhanced collaboration with management, resulting in increased customer satisfaction.