Open to opportunities

Elizabeth Skisak

@elizabethskisak

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Customer Success & Account Management Professional with 6+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values customer relationships, and offers opportunities for professional growth.

I am a Customer Success and Account Management Professional with over six years of experience in driving client onboarding, retention, and growth across various sectors, including SaaS, travel, and e-commerce. My expertise lies in managing enterprise-level accounts and executing data-driven customer success strategies that align cross-functional teams to deliver measurable ROI.

Throughout my career, I have built strong client relationships and led seamless implementations, particularly in high-growth, retail-focused technology solutions. I excel in dynamic, fast-paced environments and am committed to delivering long-term customer value. My recent role as a Project Manager at American Express Global Business Travel has allowed me to lead enterprise client onboarding and solution implementation, achieving launch timelines 15% faster than target while maintaining a 98% retention rate through effective process optimization.

Experience

Work history, roles, and key accomplishments

Current

Project Manager, Client Implementation

Current

American Express Global Business Travel

Jan 2024 - Present (1 year 6 months)

Led enterprise client onboarding and solution implementation for B2B travel technologies, consistently delivering launch timelines 15% faster than target. Collaborated with Sales, Tech Integrations, and Account teams to align on scope, milestones, and SLAs, while re-engaging at-risk accounts through process optimization and CRM workflows, contributing to a 98% retention rate. Facilitated training

Onboarding Implementation Workflows B2B Technology Training Clients Process Optimization Salesforce

Account Manager (Market Manager)

Booking.com

Dec 2021 - Oct 2023 (1 year 10 months)

Managed over 100 mid-market and enterprise hospitality partners across the U.S., achieving a 93% retention rate and exceeding sales quota by 110%. Analyzed partner performance using Tableau to surface actionable insights and inform growth strategies. Led client escalations, technical troubleshooting, and stakeholder reporting in partnership with Product and Success teams, while also building and d

Strategic Account Management Tableau Data Analysis Technical Troubleshooting Sales Enablement CRM Systems

Implementation Specialist

Grubhub

Dec 2020 - Sep 2021 (9 months)

Onboarded 80–100 restaurant partners monthly, coordinating legal, branding, and technical setup across multiple teams. Maintained 95% SLA compliance while driving customer satisfaction and successful go-lives. Supported logistics execution and early customer feedback collection to optimize launch effectiveness.

Onboarding SLA Customer Satisfaction Technical Setup Logistics Customer Feedback Project Coordination

Advertising Account Executive

Yelp

Nov 2018 - Apr 2020 (1 year 5 months)

Managed a 200-client pipeline, delivering customized advertising strategies across multiple business verticals. Consistently performed at a top-tier level, leading to a promotion. Excelled in customer relationship management.

Advertising Sales Pipeline Management Customer Relationship Management Sales Strategy Business Development Account Management Performance Analysis

Sales & Marketing Manager

Euroadventures

Jan 2017 - Jan 2018 (1 year)

Oversaw logistics and operations for small group travelers across Europe, ensuring seamless travel experiences. Led sales and event promotions, effectively driving customer engagement and achieving targets. Conducted team training on client engagement strategies to enhance overall performance.

Logistics Operations Management Event Management Client Engagement Customer Service

Education

Degrees, certifications, and relevant coursework

Eastern Illinois University

Bachelor of Science, Hospitality Administration & Management

Completed a Bachelor of Science in Hospitality Administration & Management, focusing on the operational and administrative aspects of the hospitality industry.