Open to opportunities

Keisha Jackson

@keishajackson

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Dynamic Project Manager with expertise in delivering impactful business solutions.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am a dynamic and results-oriented Project Manager with over 7 years of experience in delivering impactful business solutions across professional services and manufacturing industries. My proven ability to manage complex projects with budgets exceeding $500K has driven a remarkable 210% revenue growth in technical services. I excel at aligning cross-functional teams, optimizing processes, and meeting tight deadlines through Agile and Waterfall methodologies.

My expertise in Salesforce, Jira, and SharePoint has enabled me to enhance client satisfaction, streamline operations, and consistently exceed organizational goals. Known for my strategic problem-solving skills and effective communication, I take a client-focused approach to project execution, ensuring that all stakeholders are engaged and informed throughout the project lifecycle.

Experience

Work history, roles, and key accomplishments

Project Manager

ECI Software Solutions

Dec 2022 - Jan 2025 (2 years 1 month)

Managed complex manufacturing projects with budgets exceeding $500K, ensuring 94% of tasks were completed on time and within budget. Exceeded annual technical services revenue by 210% for 2023 and scheduled an average of $127k per month in quarter 4 (2024).

Project Management Budget Management Agile Methodologies Salesforce SharePoint Risk Mitigation Technical Services Revenue

Implementation Specialist

Paycor

Apr 2022 - Sep 2022 (5 months)

Collaborated with product development to onboard HCM services using Agile methodologies, managing up to 20 client cases at a time. Educated clients on best practices and change management.

Agile Methodologies Salesforce Change Management Account Management CRM Tools Onboarding Customer Support Content Management

Project Coordinator

Blue Ribbon Writing Services LLC

Jul 2020 - Jul 2022 (2 years)

Facilitated company launches and managed project timelines for a self-created course curriculum, generating $30,000 in revenue. Conducted market research for startup campaigns with a 95% satisfaction rating.

Project Coordination Market Research Curriculum Development Revenue Data Analysis Customer Satisfaction Sales Strategy Problem Solving

Customer Success Associate

Comcast NBC Universal

Jul 2018 - Oct 2021 (3 years 3 months)

Coordinated B2B expansion opportunities and resolved account issues, leading to $1.7 million in renewal revenue. Implemented a project that increased sales by 44%, ranking in the top 3 in the Midwest Region.

Customer Success B2B Sales Account Management Cross Functional Collaboration Sales Strategy Revenue Implementation Communication

Sales Support Assistant Manager

United States Postal Service

May 2015 - Jul 2018 (3 years 2 months)

Assisted the sales team in retaining accounts and resolving order processing issues for over 500 accounts, improving the sales process for $100K client accounts.