Wintrill Dixson

Oversee application migration projects, ensuring alignment with timelines. Define and implement support frameworks for client applications and guide the design of IT Service Management tools to optimize production support. Develop strategies to improve efficiency and service quality while ensuring compliance with regulatory standards.

Led cross-functional teams to strategize and execute programs, ensuring adherence to risk and compliance regulations. Facilitated decision-making and issue resolution while collaborating with Business Analysts to achieve holistic solutions across multiple products.

Oversaw development and implementation projects for application installation and migrations. Managed project budgets and collaborated with business units to develop project scope, while also supporting offshore teams in user acceptance testing.

Supervised staff and managed the release planning process, ensuring alignment with organizational objectives. Evaluated IT developments and documented functional requirements while managing risks and communication of release plans.

Provided leadership on IT Infrastructure projects, managing operational aspects and stakeholder expectations. Applied Agile methodology to ensure project standards were met and successfully delivered the ServiceNow ITOM suite.

Led the Data Applications Production Support Team, managing SQL Data Migration projects and ensuring timely delivery of production support tasks. Developed project budgets and schedules while conducting root cause analysis for continuous improvement.

Pursuing a Bachelor of Science in Business Administration with a focus on Project Management, which encompasses various aspects of managing projects effectively, including planning, execution, and monitoring.