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KG@kimgooley
Experienced Account and Project Manager
United StatesAs a seasoned Account and Project Manager, I leverage my strong background in customer-facing roles and B2B SaaS solutions to drive success in fast-paced environments. With a keen eye for process optimization and customer advocacy, I excel in manufacturing and technology sectors. My exceptional communication skills and positive demeanor enable me to build collaborative relationships and deliver seamless project outcomes.
Throughout my career, I have honed my expertise in managing competing priorities, issue resolution, and escalation, as well as cross-functional coordination. My proficiency in MS Office Suite, Google Suite, Zoom/WebEx, CRM-Salesforce, Hubspot, and ERP-Epicor, PeopleSoft, Ariba has allowed me to streamline operations and enhance customer satisfaction.
With a strong track record of delivering results-driven solutions, I am confident in my ability to drive business growth and exceed customer expectations.
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Work history, roles, and key accomplishments
Tensator, Inc
Jul 2011 - Apr 2023 (11 years 9 months)
Managed a portfolio of 15-17 transactional accounts, led enterprise-wide product rollouts, and ensured customer satisfaction and retention.
RR Donnelley
Sep 2007 - Jan 2010 (2 years 4 months)
Acted as a liaison between customers, sales representatives, and upper management to coordinate deliverables for printing forms and custom in-print marketing materials.
Walter F Cameron Advertising
May 2005 - Sep 2006 (1 year 4 months)
Served as the primary point of contact for up to 10 business-classified advertising accounts, managing relationships with both new and existing customers.
Degrees, certifications, and relevant coursework
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