Open to opportunities

Kim Gooley

@kimgooley

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Experienced Account and Project Manager

United States

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What I'm looking for

Seeking a challenging role that leverages my project management and account management skills to drive business growth and customer satisfaction.

As a seasoned Account and Project Manager, I leverage my strong background in customer-facing roles and B2B SaaS solutions to drive success in fast-paced environments. With a keen eye for process optimization and customer advocacy, I excel in manufacturing and technology sectors. My exceptional communication skills and positive demeanor enable me to build collaborative relationships and deliver seamless project outcomes.

Throughout my career, I have honed my expertise in managing competing priorities, issue resolution, and escalation, as well as cross-functional coordination. My proficiency in MS Office Suite, Google Suite, Zoom/WebEx, CRM-Salesforce, Hubspot, and ERP-Epicor, PeopleSoft, Ariba has allowed me to streamline operations and enhance customer satisfaction.

With a strong track record of delivering results-driven solutions, I am confident in my ability to drive business growth and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Tensator, Inc

Jul 2011 - Apr 2023 (11 years 9 months)

Managed a portfolio of 15-17 transactional accounts, led enterprise-wide product rollouts, and ensured customer satisfaction and retention.

Account Management Project Management Client Relationship Management Customer Retention Strategic Planning Pricing Inventory Forecasting Presentation Business Acumen Relationship Building Product Knowledge Reporting MS Office Suite Google Suite Ariba

Customer Service Representative

RR Donnelley

Sep 2007 - Jan 2010 (2 years 4 months)

Acted as a liaison between customers, sales representatives, and upper management to coordinate deliverables for printing forms and custom in-print marketing materials.

Customer Service Project Management Liaison Inventory Management Order Management

Account Executive

Walter F Cameron Advertising

May 2005 - Sep 2006 (1 year 4 months)

Served as the primary point of contact for up to 10 business-classified advertising accounts, managing relationships with both new and existing customers.

Account Management Advertising