Looking for a job

J R

@john_rivas

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Revenue operations and sales operations leader driving automation, process improvement, and growth.

United States

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What I'm looking for

I seek a senior operations or revenue-ops role where I can lead transformation, automate processes, and partner with executives to scale growth.

I am an executive revenue operations leader with 15+ years delivering sales process optimization, automation, and data-driven strategies that increase efficiency and drive revenue growth. I partner with cross-functional and executive teams to lead large-scale transformation, system integrations, and GTM readiness.

I have led operational programs that automated workflows (70% automation for RMA), designed and deployed executive dashboards, and created digital quoting and customer support processes that generated $1M+ in event revenue and produced significant lead generation.

My experience spans ERP and CRM migrations, POS and sales dashboard automation for key retailers, and training/global enablement for hundreds of sales managers; I bring a pragmatic, metrics-driven approach to scaling sales operations and improving productivity.

Experience

Work history, roles, and key accomplishments

Operations Manager - Rev Ops

Kaseya

Feb 2024 - Oct 2025 (1 year 8 months)

Acting Chief of Staff & Program Manager driving enterprise-wide RevOps transformation. Led automation and analytics initiatives achieving 70% workflow automation, streamlined GTM processes, and directed Kaseya 365 launch readiness. Built executive dashboards, Launched K365, and launched new customer support process generating $1M+ in 2 months

Sales Strategy & Operations Manager

Kaseya

Nov 2022 - Feb 2024 (1 year 3 months)

Led Datto-to-Kaseya migration, managing a team of 2 to map and optimize quote-to-order and cache processes, integrate Zendesk and Bamboo with Salesforce, and develop global training for 600+ sales managers. Built account review process boosting engagement and visibility, earning the 2023 Force Multiplier Award for impact.

Business & Sales Operations Manager

Gale Pacific Limited

Jan 2016 - Nov 2022 (6 years 10 months)

Led $5M U.S. operations and 50+person team through AX-to-Dynamics migration. Boosted efficiency 40%, cut lead times 14→2 days, saved $2.5M in credits, and secured $28M retail contract. Automated dashboards (Lowe’s, Home Depot, Amazon), improving productivity 90% and adding $1M in sales.

Microsoft Dynamics Inventory Forecasting SOPs Analytics EDI Order Processing Sales Strategy Sales Analytics Sales and Marketing Sales Alignment Sales Analytics Platforms Production Management Production Planning Production Workflows Production Systems Production Design Inventory Management Inventory Control Inventory Strategy Inventory Planning Process Improvement Process Optimization Process Mapping Process Design Process Management Cross Functional Collaboration Cross Functional Team Management Cross Selling Cross Functional Projects Customer Service Customer Experience Customer Relationship Management Customer Engagement Customer Support Customer Success Customer Success Management Warehouse Management Warehouse operations Logistics Logistics Coordination Contract Negotiation Contract Management Contract Review Contract Lifecycle Management Contract Administration Forecasting Forecast Modelling Ecommerce Retail Industries Manufacturing Manufacturing Processes Manufacturing Operations Stakeholder Management Standard Operating Procedures Staffing Price Price Optimization Modelling Strategic Planning Strategic Thinking Strategic Account Management Manual Testing Cross functional Leadership Shipping and Logistics Strategic Sales Board Reporting Executive Relationship Building Executive Briefings Global Team Management Global Team Collaboration Shipping Shipment Tracking R&D Safety Procedures Safety Inspections Safety Training Compliance Safety Program Development Safety Culture Safety Leadership Safety Reporting Safety Compliance Customer Insights Customer Feedback Tracking Strategies Loss Mitigation Loss Prevention Budget Management Budget Analysis Recovery Strategy

Client Partner

ThinkOwl / ITyX Solutions AG

Mar 2020 - Mar 2021 (1 year)

Served as Client Partner for AI/ML-driven customer service platforms, advising on deployments in manufacturing and retail and leading negotiations on deals up to $20M with education systems.

Client Services Contract Negotiation Solution Design Stakeholder Management Business Development Prospecting Prospect Identification Negotiation

Sales & Finance Manager

Orlando Harley-Davidson

Apr 2013 - Dec 2016 (3 years 8 months)

Led 15 staff in sales/finance ops across 4 dealerships, training 40 on CRM use. Boosted internet sales 500%, raised sales efficiency 40%, and ranked top 10% in finance product revenue. Built incentive and training programs driving engagement, retention, and +1K new leads.

CRM Sales Training Performance Management Lead Management Marketing Automation Financial Products Upselling KPI Tracking Finance Sales CRM Systems Negotiation Negotiation And Influence Contract Negotiation Content Strategy Contract Management Automotive Dealer Financing Automotive Automobile Insurance Automotive Sales Automotive Technology Sales Enablement CRM Management CRM Hygiene Leadership Sales Leadership Sales Lead Generation Skills New Sales Leads Cold Calling Cold Outreach Campaign Management Inventory Management Inventory Forecasting Marketing Marketing Campaigns Dealership Operations Dealer Management Software Dealer Management System (DMS)Dealership Service and Parts Operations Dealer Processes Dealer Networks Dealer Network Sales Dealer Wholesale Operation Dealer Events Dealer Meetings Dealership And OEM Functions Dealership Websites Dealership Experience Reporting Reporting and Management Customer Relationship Management Customer Engagement Customer Retention Customer Satisfaction

Internet Sales Representative

Daytona Harley-Davidson

Jan 2009 - Apr 2013 (4 years 3 months)

Executed event-driven and relationship sales, increased internet sales by 210%, ranked in top 3 salespeople and generated $114K gross profit from $670K in event sales.