Dylan Leggett

As Operations Strategist and Sales Manager, I trained and developed newly licensed agents, built a service playbook, and managed an offshore team. I improved sales conversion rates by 20% and collaborated on user interface development to enhance call center efficiency.

Pioneered and launched a local business, conducting market research and executing a comprehensive business plan. Developed a targeted marketing campaign and managed inventory control and vendor relations.

Led client relations and sales for a technology company, recognized as the top sales producer. Trained agents on customer service techniques and collaborated with cross-functional teams to enhance sales standards and operational efficiency.

Managed program revenue across three locations, increasing revenues by 10-20%. Developed marketing plans and trained employees on sales techniques while collaborating with upper management on revenue projections.

Sourced and hired the first agents for a startup, creating a new call center region. Oversaw training and development, achieving significant sales increases and contributing to company expansion.

Completed a Bachelor of Health Sciences, gaining knowledge in health-related fields and preparing for a career in health management and services.