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Cindy Papa

@cindypapa

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Sales and Operations leader driving revenue growth, operational efficiency, and client success.

United States

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What I'm looking for

I am seeking a leadership role where I can drive revenue and operational improvements, lead cross-functional teams, and build strong client relationships in a collaborative, growth-focused company.

I am a Sales and Operations Manager with 26+ years of experience delivering revenue growth and operational improvements across services and manufacturing organizations. I combine strategic planning, client-centric selling, and process optimization to consistently exceed targets and elevate customer satisfaction.

Throughout my career I have led cross-functional teams, designed and implemented workflow and communication improvements, and executed high-impact revenue recovery and new-business campaigns — including a $250K+ lead reactivation initiative. I have managed large accounts, territorial sales efforts, and HR and operations functions that improved hiring, retention, and compliance.

I bring strong analytical skills, a collaborative leadership style, and a focus on measurable results to every role. I am committed to building positive team cultures, aligning operations with brand goals, and delivering exceptional client experiences that drive repeat business and long-term partnerships.

Experience

Work history, roles, and key accomplishments

Sales and Operations Manager

CertaPro Painters

Jan 2022 - Mar 2025 (3 years 2 months)

Presented, negotiated, and secured partnership agreements while leading operations to drive year-over-year revenue growth and maintain exceptionally high client satisfaction; spearheaded a $250K+ revenue recovery campaign by reactivating dormant leads.

Sales & Management Operations Management Client Relations Cross Functional Collaboration Process Improvement CRM

Outside Sales Executive

East Coast Stainless

Sep 2019 - Jun 2021 (1 year 9 months)

Developed new business and maintained customer relationships across a field sales territory, meeting with up to 50 customers weekly and managing sales records in NetSuite to qualify and convert leads.

Field Sales Lead Generation Customer Relationship Management NetSuite Territory Management Product Knowledge Competitive Analysis

HR and Operations Manager

Six Sigma Qualtec

Jan 2006 - May 2019 (13 years 4 months)

Led HR and operations functions including full-cycle recruitment, benefits administration, policy updates, and employee relations to foster a people-focused culture and improve business efficiency.

Recruitment Employee Relations Benefits Administration HR Compliance Onboarding Policy Development Operations Management

District Manager

ADP

Jan 2004 - Jan 2006 (2 years)

Managed a territory of ~300 relationships through partnership development and direct marketing, exceeded sales quotas (134% of goal in 2004) and was inducted into the 100% Club for annualized production.

Territory Management Sales Development Partner Relations Cold Calling Direct Marketing Quota Attainment

Account Manager

MTV Networks

Aug 1999 - Oct 2003 (4 years 2 months)

Managed and strengthened advertiser relationships overseeing $25M in direct response revenue, optimized commercial inventory and contributed to annual upfront planning and revenue maximization.

Account Management Advertising Sales Revenue Management Sales Strategy Training