Open to opportunities

Layton Ward

@laytonward

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Operations and project leader driving revenue growth, smarter processes, and happier clients.

United States

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What I'm looking for

I’m looking for a client-focused operations role where I can lead teams, drive process improvement, and translate data into measurable revenue and quality outcomes—while mentoring talent and building strong cross-functional partnerships.

I’m an operations and project leader recognized for accelerating revenue growth, optimizing processes, and elevating client satisfaction through strategic problem-solving, clear communication, and a customer-first mindset.

In my current Manager of Operations role, I lead, coach, and develop teams while setting goals, KPIs, and success metrics aligned to business objectives. I’ve managed a high-volume portfolio of 160 accounts, consistently enabling $80M+ in quarterly revenue recognition, and earned Team of the Quarter for outstanding performance and results.

Previously as a Sr. Project Analyst, I drove planning, execution, and delivery of complex cross-functional initiatives while maintaining timeline, budget, and scope control. I leveraged Tableau, Salesforce, PeopleSoft, and Excel to monitor performance, surface insights, and recommend improvements—stabilizing revenue and gross profit across the largest consumer accounts, including maintaining $25M in revenue in Q4 2025 with 98%+ on-time, on-budget delivery.

Experience

Work history, roles, and key accomplishments

Current

Manager of Operations

Current

TEKsystems

Dec 2024 - Present (1 year 5 months)

Lead, coach, and develop operations teams by setting goals, KPIs, and performance expectations while ensuring delivery against commitments. Managed a 160-account portfolio supporting $80M+ in quarterly revenue recognition and earned Team of the Quarter for results.

Team Leadership KPIs Performance Coaching Revenue Operations Portfolio Management Process Optimization Accountability Risk Management

Sr. Project Analyst

TEKsystems

Mar 2024 - Dec 2025 (1 year 9 months)

Drove cross-functional project planning and delivery across DM’s, TEA’s, Front Office, and OBA’s while managing budget, forecasting, variance analysis, and cost-saving opportunities. Delivered 98%+ on-time/on-budget outcomes across 20+ accounts and maintained $25M in Q4 2025 revenue for the largest account.

Project Management Budgeting & Forecasting Forecast Variance Analysis Tableau Salesforce Peoplesoft Excel Risk Mitigation Stakeholder Management Data & Analytics

Sales Development Manager

INFINITI HR

Oct 2022 - Mar 2024 (1 year 5 months)

Led and scaled sales development and sales assistant teams using coaching, clear KPIs, and process improvements to increase lead qualification, routing, and follow-up. Optimized the lead funnel and managed outbound email and cold-calling initiatives, including nationwide conference ownership to boost brand visibility and client acquisition.

Sales Development KPIs Lead Generation Lead Qualification Cold Calling Event Coordination

Sales and Marketing Assistant

B&M Roofing of Colorado

Mar 2022 - Oct 2022 (7 months)

Supported new business development by driving initiatives to expand the client base and market presence. Assisted with sales process optimization, mentoring sales assistants, and organizing nationwide conferences to promote products and increase brand visibility.

New Business Development Sales Process Optimization Team Support Mentorship Event Management Sales Operations Communication Client Relationship Management