Open to opportunities

Jess MWANIA

@jessmwania

Detail-oriented virtual assistant and customer support specialist improving sales pipelines through operations and client communication.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can own day-to-day operations—email and calendar coordination, CRM accuracy, and customer support—while supporting sales pipeline growth with clear communication and reliable follow-ups.

I’m a detail-oriented Virtual Assistant and administrative/customer support professional with experience providing remote operational support, managing client communications, coordinating stakeholders, and keeping day-to-day operations running smoothly. I’m skilled in email management, calendar coordination, Microsoft Office, Google Workspace, and CRM systems—so clients and internal teams always stay aligned.

From high-volume outreach (100 touchpoints/day) and accurate Salesforce updates to supporting lead conversion through scheduling and handovers, I bring structure, responsiveness, and clean data practices. I’ve also supported social media planning (30+ days scheduled using Buffer/Hootsuite/Later), travel coordination, and customer success—achieving a 90%+ first-contact resolution rate and measurable improvements like a 25% sales pipeline increase and reduced churn for high-priority cases.

Experience

Work history, roles, and key accomplishments

Current

Sales Support

Current

8 - Floor

May 2026 - Present (2 months)

Manage professional email correspondence between clients and hotel partners, ensuring timely responses and clear communication. Coordinate schedules/appointments and maintain accurate CRM records while performing day-to-day administrative and follow-up tasks.

Correspondence Client Communication Appointment Scheduling CRM Database Management Data Entry Document Management Follow up Reporting

Virtual Assistant

Freelance (Direct Clients)

Jan 2025 - Aug 2025 (7 months)

Create and schedule 30+ days of social media content, and manage audience interactions by responding to comments, DMs, and inquiries. Handle end-to-end travel arrangements and provide general administrative support including inbox and calendar management.

Buffer Hootsuite Later Audience Engagement Inbox Management Calendar Management Administrative Support

Sales Agent

Platinum Credit Limited

Sep 2022 - Dec 2024 (2 years 3 months)

Generated an average of 50 qualified leads per month, contributing to a 25% increase in the sales pipeline within three months. Conducted market and competitor research, developed sales performance reporting/dashboarding, and supported sales strategy improvements that increased market share in the personal loan segment.

Lead Generation Sales Pipeline Management Market Research Opportunity Identification Sales Reporting Sales Forecasting Competitor Research Sales Strategy Data Driven Decision Making

Customer Support Representative

Resolutions Enterprise

Jan 2022 - Sep 2022 (8 months)

Managed 100+ daily customer inquiries via phone and email, achieving a 90%+ first-contact resolution rate. Resolved high-priority complaints to reduce churn and maintained 200+ customer records weekly for accurate support documentation.

Phone Support Customer Service First Contact Resolutions Complaint Resolution Customer Retention Customer Contact Records Data Integrity

Sales Development Representative

Revolut

Oct 2025 - Present (9 months)

Conduct high-volume outbound outreach (100 touchpoints/day) across calls, emails, and social selling to engage leads. Update Salesforce CRM, collaborate with Account Executives via Slack, and book meetings on their calendars to support pipeline growth.

Outbound Calling Outbound Outreach Social Selling Outreach Salesforce Slack Appointment Setting Booking Meetings