Open to opportunities

Nyakirimi Njoroge

@peninahnjoroge

Message

Dedicated customer service and virtual assistant professional.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and results-oriented customer service and virtual assistant professional with extensive experience in bank operations and administrative support. My expertise lies in building strong client relationships and delivering exceptional service, ensuring customer satisfaction at every touchpoint. I have a proven track record in managing complex calendars, coordinating travel, and supporting executive teams to optimize workflows and enhance efficiency.

Throughout my career, I have specialized in process improvement, risk management, and regulatory compliance, implementing effective controls that drive organizational growth. I pride myself on being a strategic thinker with a keen eye for detail, always identifying opportunities for cost-effective solutions. My commitment to high-quality support and professionalism has allowed me to manage diverse tasks while fostering partnerships that enhance business performance.

As I continue my professional journey, I am motivated to contribute to success through excellent problem-solving, proactive support, and a focus on continuous improvement in every aspect of the business.

Experience

Work history, roles, and key accomplishments

Current

Productivity Assistant

Current

Prialto Africa Ltd

Oct 2023 - Present (1 year 8 months)

Provide administrative support by managing complex calendars, scheduling meetings, coordinating travel, and handling expense management. Offer exceptional customer service, manage social media accounts, and create engaging content. Utilize project management tools and CRM platforms to track client interactions and project progress.

Calendar Management Customer Service Social Media Management Project Management CRM Systems Expense Management Communication Skills Data Entry Problem Solving

Customer Experience Advisor

SBM Bank Kenya Ltd

Dec 2021 - Oct 2023 (1 year 10 months)

Collaborated with internal teams to resolve customer concerns and enhance experiences. Addressed inquiries and complaints, provided product recommendations, and monitored customer support KPIs. Analyzed feedback to improve the customer journey and troubleshoot technical issues.

Customer Service Problem Solving Communication Skills KPIs Customer Feedback Analysis Technical Support Relationship Management Product Knowledge

Operations Executive

SBM Bank Kenya Ltd

Sep 2018 - Dec 2021 (3 years 3 months)

Collaborated with teams to implement customer-centric strategies, processed transactions, and conducted customer feedback analysis. Ensured compliance and security through auditing and trained junior staff to maintain service standards.

Customer Service Compliance Team Collaboration Customer Feedback Analysis Training Process Improvement Service Delivery

Bank Teller

Chase Bank Kenya Ltd

Jan 2015 - Aug 2018 (3 years 7 months)

Sold and cross-sold banking products, achieved transaction targets, and ensured accurate handling of currency. Built customer relationships and provided timely account services while maintaining financial accuracy.

Sales Customer Service Financial Accuracy Relationship Management Product Knowledge Interpersonal Skills Service Delivery

Education

Degrees, certifications, and relevant coursework

Kenya Accountants and Secretaries National Examinations Board

Certified Public Accountant, Accounting

2015 - 2016

Achieved certification as a Certified Public Accountant (CPA K), demonstrating proficiency in accounting principles, financial reporting, and taxation.

Kenyatta University

Bachelor of Commerce, Finance

2010 - 2013

Completed a Bachelor of Commerce with a specialization in Finance, focusing on financial management, investment analysis, and corporate finance principles.