Asunta Wawira

Coordinate day-to-day operations and performance of a 25+ member team across multiple regions, ensuring activities, customer issues, documentation, and follow-ups are completed within required timelines. Monitor operational and performance KPIs, identify gaps, and prepare weekly and monthly reports to support management decision-making.

Managed and supported a remote team of 20 agents, coordinating daily activities, performance follow-up, customer issues, and operational requirements. Tracked KPIs and prepared performance reports to identify productivity gaps and support timely corrective action.

Supported business and administrative operations through calendar management, meeting coordination, documentation, reporting, and workflow follow-up. Conducted market research and prepared business intelligence reports to support leadership decision-making.

Worked remotely with minimal supervision, managing daily responsibilities independently while working toward defined performance KPIs. Generated and qualified leads through outbound communication and managed prospective client interactions.

Managed day-to-day client relationships and served as a key point of contact for client inquiries, follow-ups, and service-related needs. Coordinated client meetings, presentations, onboarding activities, and ongoing communication.

Supported client communication, lead generation, CRM updates, meeting scheduling, and follow-up activities. Developed foundational experience in professional communication, customer needs assessment, and relationship management.

Provided remote executive support to two managing partners, working independently and managing priorities across different time zones. Managed calendars, scheduling, meeting coordination, and follow-up activities.

Assisted with financial reporting, reconciliations, budgeting, and data validation. Maintained accurate financial records and supporting documentation.