Open to opportunities

Naomi Ayiera

@naomiayiera

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Virtual Assistant skilled in scheduling, email management, and admin tasks. Reliable, organized, and remote-ready.

Kenya

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What I'm looking for

I’m looking for a remote Virtual Assistant role where I can keep teams organized and projects running smoothly. I thrive on solving problems, streamlining workflows, and supporting businesses with efficiency, reliability, and clear communication.

I’m a proactive and detail-oriented Virtual Assistant who loves helping teams stay organized and productive. I specialize in managing emails, calendars, and daily administrative tasks, ensuring nothing slips through the cracks. I enjoy streamlining workflows, solving problems quickly, and supporting businesses to operate smoothly, even in fast-paced remote environments. I take pride in reliability, clear communication, and delivering work that lets teams focus on what matters most.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Resolution Enterprise

May 2024 - May 2025 (1 year)

Managed scheduling conflicts where missed meetings were frequent. I introduced structured calendar tracking and proactive reminders to improve organization and follow-ups. This improved scheduling efficiency by 25% and reduced missed meetings by 30%, ensuring smoother coordination and more reliable execution of daily plans and commitments.

Calendar Management Inbox Management Data Entry Administrative Support Workflow Management Client Communication Customer Support Time Management Attention To Detail Multitasking Problem Solving

Operations Assistant

The Village Nut Company LTD

Mar 2022 - Feb 2024 (1 year 11 months)

Identified delays in administrative workflows affecting task completion. Introduced structured coordination and follow-up systems to improve efficiency. This reduced documentation errors by 25% and improved task completion speed by 20%, ensuring smoother operations and better communication across teams.

Administrative Support Records Management Data Entry Document Management Workflow Management Communication Customer Support Time Management Microsoft Office Google Workspace Process Improvement

Administrative Support Volunteer

United Nations Office at Nairobi (UNON)

Jul 2021 - Dec 2021 (5 months)

Observed inconsistencies in document organization and filing systems. Implemented structured digital record-keeping and improved coordination of administrative tasks. This enhanced document retrieval efficiency and improved workflow organization across teams, ensuring timely and accurate access to information.

Administrative Support Records Management Data Entry Document Management Workflow Management Communication Customer Support Time Management Microsoft Office Google Workspace Process Improvement

Client Relations Associate

Platinum Credit Limited Company

Nov 2020 - May 2021 (6 months)

Managed client communication gaps causing delayed responses. Introduced structured follow-up and CRM updates to improve coordination. This improved response times, strengthened client relationships, and increased data accuracy and organization across client records and communication channels.

Administrative Support Data Entry Workflow Management Communication Customer Support Time Management CRM Systems Appointment Scheduling Client Relationship Management

Education

Degrees, certifications, and relevant coursework

African Leadership X (ALX)

Certification, Virtual Assistance / Professional Foundations

2024 - 2024

Grade: Completed

Activities and societies: Completed hands-on training in virtual assistance, including email and calendar management, communication, and remote work tools. Participated in practical assignments and collaborative projects, developing organization, problem-solving, and professional communication skills.

Completed practical training in virtual assistance and professional development, focusing on email and calendar management, communication, and remote work tools. Gained hands-on experience through assignments and collaborative projects, strengthening organization, problem-solving, and client support skills.

Dedan Kimathi University

Bachelor of Business Administration, Project Management

2019 - 2022

Grade: 3.6

Activities and societies: Participated in university academic projects focused on project planning and business case studies. Engaged in group assignments and presentations, developing teamwork, leadership, and communication skills. Gained practical experience in organizing tasks, problem-solving, and coordinating team activities under project management coursework.

Completed a Bachelor of Business Administration with specialization in Project Management, gaining skills in project planning, scheduling, budgeting, and risk management. Participated in group projects and presentations, developing teamwork, leadership, communication, and problem-solving skills in real-world business scenarios.