Open to opportunities

Stacey Bosire

@staceybosire

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Experienced Customer Support Specialist with a focus on operational efficiency.

Kenya

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What I'm looking for

I am looking for a remote role that values customer success and operational efficiency, where I can leverage my extensive experience to contribute positively to the team.

As a highly motivated Customer Support Specialist with over 8 years of experience, I have honed my skills in delivering exceptional customer service across various channels, including email, phone, and live chat. My journey has equipped me with a unique blend of technical proficiency and interpersonal skills, enabling me to maintain high customer satisfaction ratings consistently. I thrive in remote roles, having spent more than 3 years working effectively from home, where I have developed a keen ability to manage inquiries and resolve complaints efficiently.

My expertise extends to virtual assistant tasks, where I excel in calendar management, email organization, and task prioritization. I am adept at leveraging technology to streamline operations and improve workflows, ensuring that clients receive tailored support that meets their specific needs. My commitment to confidentiality and professionalism has allowed me to handle sensitive client information with discretion, contributing to the trust and satisfaction of those I serve.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Remote

Aug 2023 - Oct 2023 (2 months)

Provided comprehensive administrative support to clients, managing schedules, organizing emails, and coordinating meetings. Improved workflow efficiency by implementing organizational tools and streamlining processes for calendar management and document organization.

Calendar Management Email Organization Trello Google Workspace Confidentiality Remote Operations Process Optimization Communication Skills Multitasking

Customer Service Representative

GovAssist

May 2021 - May 2023 (1 year 11 months)

Facilitated customer inquiries across multiple channels with a focus on US clients, managing time-sensitive issues professionally. Coordinated HR-related inquiries and supported visa processing while maintaining high customer satisfaction ratings.

Customer Support Email Communication Phone Support Chat Support Confidentiality Remote Operations Problem Solving Customer Satisfaction

Customer Service Representative

Housing Finance

Feb 2016 - Jan 2021 (4 years 11 months)

Managed escalated financial inquiries and processed payroll transactions, ensuring accuracy and compliance with bank policies. Conducted reconciliations and assisted in tax payment processes while maintaining updated financial records.

Financial Inquiries Payroll Processing Compliance Reconciliations Customer Support Banking Operations Communication Skills Problem Solving Team Collaboration

Customer Support Agent

Influx

Jan 2014 - Nov 2015 (1 year 10 months)

Delivered prompt solutions to clients via phone, live chat, and email, handling financial escalations and transaction-related inquiries. Ensured clear communication and timely resolution of payroll and compensation-related issues.

Customer Support Phone Support Live Chat Email Communication Financial Escalations Problem Solving Communication Skills Remote Operations Multitasking

Education

Degrees, certifications, and relevant coursework

Intraglobal Training Institute

KNEC-Certified Procurement Supply Professional, Procurement and Supply Chain

2015 - 2016

Achieved KNEC-Certified Procurement Supply Professional of Kenya, enhancing skills in procurement processes and supply chain management.

Mt. Kenya University

Bachelor's Degree, Business Management

2010 - 2013

Completed a Bachelor's Degree in Business Management, focusing on various aspects of business operations, management principles, and strategic planning.