In my current Virtual Assistant & Customer Support Specialist role, I support customers through email, live chat, and messaging while managing follow-ups and routine administrative requests. I also maintain CRM information and organized digital records.
Previously, I provided chat, email, and telephone support as a Customer Service Chat Expert, and handled customer resolutions and support requests in earlier roles. I use tools including HubSpot, Zendesk, Intercom, Google Workspace, and Microsoft Office.
