Open to opportunities

Jerry Godwin

@jerrygodwin

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Dynamic e-commerce operations leader with 20 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my e-commerce expertise to drive growth and enhance customer experiences.

With over 20 years of extensive experience in e-commerce operations, I have honed my skills in enhancing online retail platforms and driving sales growth through innovative strategies. My career has been marked by a proven track record in product management, technical project management, and customer relationship management. I excel at leveraging analytics and CRM tools to optimize operational efficiency and improve customer experiences.

As the Director of Operations at EYStudios, I led a team of over 20 professionals, implementing streamlined workflows that increased project turnaround by 25% and reduced overheads by 15%. My leadership in managing high-profile e-commerce storefronts resulted in a significant boost in online visibility and sales for key clients. I am passionate about fostering cross-functional collaboration and have successfully spearheaded initiatives that enhance client retention and satisfaction.

Throughout my career, I have developed a comprehensive understanding of various e-commerce platforms, project management tools, and digital marketing strategies. My technical proficiencies include BigCommerce, Magento, and Google Ads, among others. I am committed to continuous improvement and am eager to leverage my expertise to drive success in future endeavors.

Experience

Work history, roles, and key accomplishments

Director of Operations

EYStudios

Sep 2018 - Mar 2024 (5 years 6 months)

Led the Design, Development, Project Management, and Account Management teams, supervising a staff of 20+. Developed streamlined operational workflows, enhancing project turnaround by 25% and boosting client loyalty. Managed high-profile e-commerce storefronts, optimizing merchandising and SEO, resulting in a 50% increase in sales for key clients.

Project Management SEO Optimization Team Leadership Data Analysis Operational Management CRM Tools

Senior Technical Project Manager

Amplify Technologies, LLC

Jan 2017 - Aug 2018 (1 year 7 months)

Led enterprise application development projects, integrating service delivery, DevOps, and data analytics practices. Improved client support and onboarding efficiency for over 500 clients, resulting in a 25% increase in customer satisfaction. Streamlined project management with tools like JIRA and Confluence.

Project Management DevOps Data Analytics Client Management Jira Confluence Documentation Management Resource Allocation

Technical Project Manager

Simplified I.T. Products, LLC

Dec 2014 - Nov 2016 (1 year 11 months)

Managed critical integration projects, enhancing vendor relationships and ensuring PCI compliance. Spearheaded the Magento migration, achieving a 40% boost in site performance and 20% growth in traffic and sales. Developed a data visualization strategy using PowerBI and Excel.

Integration Vendor Management PCI Compliance Magento Data Visualization Power BI Project Management SEO Optimization System Security

Project Manager

Qiigo

Oct 2013 - Dec 2014 (1 year 2 months)

Spearheaded technical projects including web development initiatives. Managed Google Adwords campaigns and social media strategies, increasing campaign ROI by 35% and user engagement by 50%. Standardized operational processes to improve onboarding efficiency.

Project Management Google Adwords Social Media Strategy Web Development ROI Analysis Onboarding Operations Documentation Campaign Management User Engagement

Marketing/IT Manager

MiLEND, Inc.

May 2010 - Aug 2013 (3 years 3 months)

Led digital marketing and IT operations, enhancing online presence through targeted SEO and SEM strategies. Managed CRM and LOS platforms, improving operational efficiency by 25% and increasing user competency levels by 15%. Developed a marketing tracking system for real-time analysis.