Nick Daley

Oversaw North America e-commerce operations, enhancing scalability through process optimization and analytics-driven decisions. Acted as the primary vendor and 3PL liaison, overseeing SLA adherence, urgent order prioritization, and rework management.

Managed end-to-end eCommerce operations including order fulfillment, 3PL performance, courier SLAs, and customer service. Acted as a strategic advisor to vendors, driving growth through performance insights and process enhancements.

Managed vendor relationships and fulfillment centers to ensure smooth order processing across all channels. Analyzed inventory and sales data to execute strategic stock movements and RTVs.

Supervised a team of 6 while optimizing client service, sales operations, and inventory processes. Created training programs and operational policies to improve team performance.

Managed post-sales operations for a $35M boutique, supporting two corporate offices and driving service excellence across all product categories. Led resolution of client escalations and product quality issues, coordinating with corporate partners in Paris and local workshops to ensure timely, high-standard repairs.

Managed daily stockroom operations and offsite storage, maintaining inventory accuracy through regular audits, reconciliations, and adherence to protocol. Coordinated high-volume shipments and optimized inventory levels using the JDA system, while supporting merchandising and visual presentation efforts.

Studied Fashion Marketing & Brand Management, focusing on the principles of marketing within the fashion industry. Gained expertise in brand management strategies and their application.