Amelia Glickman
@ameliaglickman
eCommerce operations director using data-driven CRO, composable CMS, and AI workflows to scale revenue and improve customer journeys.
What I'm looking for
I’m an eCommerce operations leader with 10+ years owning the full digital commerce ecosystem—strategy, platform management, customer experience, digital marketing, data analytics, and cross-functional execution in complex B2B and B2C environments. I’ve proven results scaling eCommerce revenue from $7M to $50M across three years, including managing 100K+ SKU catalogs through M&A integration and building multidisciplinary agile teams that deliver consistent digital growth.
I bring a systematic, data-driven approach to conversion optimization, customer journey improvement, and platform performance—growing organic traffic from 20% to 70% in one year and driving 300% conversion increases on subscription platforms. My deep expertise spans composable and headless CMS architecture, MarTech stack integration, AI-enabled workflow development, and go-to-market planning across B2B and B2C segments, with leadership experience across matrixed organizations and multiple stakeholder groups.
Experience
Work history, roles, and key accomplishments
Director of Digital Experience
MSupply
Jun 2025 - Present (11 months)
Own digital customer experience strategy across 16 B2B and B2C brands, directing developers on platform improvements and governing digital experience standards to drive conversion optimization. Led AI-enabled content and workflow operations and report digital performance to executive leadership across the multibrand portfolio.
Mentor and Community Program Manager
Masschallenge and Fairmount Innovation Lab
Jan 2016 - Present (10 years 4 months)
Mentored and managed community programming through LaunchPad initiatives, supporting entrepreneurship and innovation efforts. Helped coordinate ongoing program delivery in Boston-based startup and innovation communities.
Director of Digital Marketing & eCommerce
RectorSeal
Jan 2022 - Jan 2025 (3 years)
Scaled B2B eCommerce revenue from $18M to $35M in year one and to $50M by year two (178% total growth) through Adobe Commerce platform optimization, CRO, digital merchandising, and customer journey redesign. Led M&A digital integration for 100K+ SKUs, built SEO governance that grew organic traffic from 20% to 70%, and developed attribution and experimentation programs to improve conversion and rev
eCommerce Operations Lead
RealEats
Aug 2021 - Apr 2022 (8 months)
Owned eCommerce operations strategy for a headless B2C subscription platform on Contentful, including platform governance, MarTech integration, lifecycle marketing, and cross-functional delivery. Drove a 300% increase in site conversion through data-driven CRO, customer journey redesign, and rapid experimentation grounded in funnel analysis.
Digital Experience Product Owner
Clean Clean
Aug 2018 - Jan 2021 (2 years 5 months)
Founded and scaled a D2C brand from zero by owning Shopify eCommerce operations, subscription program design, customer experience, and subscription P&L accountability across a 20-SKU portfolio. Increased page conversion by 1,200% and grew subscription MRR and LTV by 75% through systematic CRO, behavioral analytics, and continuous experimentation.
Digital Marketing and Operations
The Greenline Market
Sep 2016 - Jan 2018 (1 year 4 months)
Led a global 5-person marketing team for a multibrand health and wellness eCommerce marketplace, owning eCommerce operations, SEO strategy, and performance reporting across a diverse product catalog. Drove ongoing optimization of digital marketing and site performance through structured KPI reporting.
Brand Strategy & Product Manager
VisibleBee
Sep 2014 - Jan 2016 (1 year 4 months)
Built go-to-market strategy and led product management for an enterprise SaaS platform. Contributed to startup recognition, including a 1st Prize Best Startup at Google Campus.
Product Management and Marketing
Termokir
Oct 2012 - Jan 2014 (1 year 3 months)
Launched a new product division for sustainable green building products, generating $300K+ in pre-sales within one quarter and $2M+ in first-year revenue. Supported product innovation recognition, including a 3rd Prize Best Innovation at Jewish National Fund.
VP Operations and Customer Success
Sustainable Construction Services
Jun 2004 - Jan 2012 (7 years 7 months)
Grew annual revenue to $3M+ and improved profit margins from 18% to 50%+ through operations leadership and lean management. Named to the Big 50 List and led customer success-focused operational improvements.
Education
Degrees, certifications, and relevant coursework
Massachusetts Institute of Technology (MIT)
Executive Certificate, Design Thinking
Completed an Executive Certificate in Design Thinking at MIT in Cambridge, MA.
Tel Aviv University
Executive MBA, Business Administration
Earned an Executive MBA from Tel Aviv University in Israel.
Information Technology Institute
Post-Graduate Diploma, IT Management
Completed a Post-Graduate Diploma in IT Management at the Information Technology Institute in Toronto.
Hebrew University of Jerusalem
Bachelor of Arts, Political Science and Government
Completed a B.A. in Political Science and Government at Hebrew University in Jerusalem, Israel.
Availability
Location
Authorized to work in
Job categories
Skills
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