Donjeta Gashi

Managed delivery of a web learning application, converting requirements into Jira sprint backlogs and release plans. Planned UAT, validated and tracked defects, and produced weekly status reports and release notes.

Directed cross-functional delivery across product/UI/UX, engineering, QA, sales, marketing, and R&D for digital-product initiatives. Built structured intake, prioritization, sprint tracking, release readiness routines, SOPs, and executive reporting to improve operational consistency and accountability.

Planned and delivered a CRM rollout from requirements through implementation and staff training. Reduced average client response time from ~24 hours to ~2 hours by redesigning information flow and establishing clearer CRM-based workflows.

Mapped Salesforce workflows across Support, Finance, and Recruiting and translated operational needs into process diagrams and automation-ready documentation. Created SOPs and onboarding materials and coordinated vendor requirements to identify waste and align tools with business needs.

Planned and coordinated an e-commerce launch, managing timelines, vendors, dependencies, and communication across a 15-person team. Built a remote-work tracking system to improve visibility into assignments, progress, and launch readiness.

Digitized approximately 70% of recurring day-to-day operational processes to support paperless administration and reporting. Coordinated secure-site delivery logistics and introduced weekly progress-reporting routines while maintaining the company website in WordPress.

Led recruiting, contracts, and cross-border payment coordination for team members and contractors across multiple countries. Implemented collaboration tools and coordinated workflows across marketing, social media, and design to improve communication and production visibility.

Earned a Master of Science in Management from the University of Sheffield.

Earned a Bachelor of Arts in Business Studies (Management) from the University of Sheffield.

Completed the Certified ScrumMaster (CSM) certification program through Scrum Alliance.

Completed a Business Analytics Certificate program through Harvard Business School.

Completed the Certified Digital Transformation Consultant program via WIFI Austria.

Completed a Crisis Management Certification associated with the University of Sheffield (WKO).