Ideally, I am hoping to land a role within Customer Success or Customer Experience. Roles that involve building relationships with customers/clients, promoting the value prop of products, and/or developing onboarding experiences are extremely interesting to me.
Open to opportunities
Samantha Schwarz
@samanthaschwarz
I'm a CX Leader based in NYC, with incredible recall of Seinfeld moments.
United StatesWhat I'm looking for
My purpose is to help fellow humans with finding their dream careers.
Facilitating mentorships for post-9/11 veterans, launching a digital learning program on innovation, and supporting c-suite leaders in a post-Covid world are just a few of the initiatives I have spearheaded.
As a team leader, I believe in coaching individual contributors to lean into discomfort and believe in their decision-making abilities. I believe the best idea should be nurtured and developed, regardless of who shared that idea in the first place.
My skillset is a mix of product development, project management, and customer experience design. I am constantly communicating with different stakeholders and understand what it means to embody empathetic leadership.
Experience
Work history, roles, and key accomplishments
Current
Senior Customer Success Manager
Ellevate Network
Feb 2020 - Present (6 years 4 months)
Launched Executive Squads, a leadership development product designed to appeal to c-suite level customers; average renewal rates increased to 85% for c-suite customers
Customer Success Manager
Ellevate Network
Apr 2018 - Jan 2020 (1 year 9 months)
Designed and facilitated virtual onboarding for Ellevate Squad participants, reaching 2,000 program participants 2018 – 2019.
Client Success Manager
CrossKnowledge
Jun 2016 - Apr 2018 (1 year 10 months)
Led US Pre-sales team by developing custom demo templates and RFP content repository; optimizations in pre-sales operations supported a 50% increase in win rates; new business secured included Equinix, Mastercard, and Citizens Bank.
Education
Degrees, certifications, and relevant coursework
Samantha hasn't added their education
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Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
100k-200k USD
Social media
Job categories
Skills
Project ManagementCustomer SupportUser ResearchProduct StrategyCommunicationB2B MarketingAccount ManagementProcess ImprovementCustomer ExperienceProduct MarketingCustomer SuccessProgram DevelopmentCustomer Support ManagementBusiness Development StrategyProduct SupportProduct RoadmappingCustomer CareSaaS ImplementationEducation TechnologyDigital TransformationClient Facing Experience
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