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Bennett Rofsky

@bennettrofsky

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Results-driven Client Success Manager with a passion for data analysis and project implementation.

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in client success, project management, and data analysis to drive business growth and success.

As a seasoned Client Success Manager, I have a proven track record of driving project and product implementation across multiple clients, leveraging my expertise in data validation, troubleshooting, and resource allocation. With a strong background in the healthcare IT and informatics industry, I have developed a unique understanding of the importance of efficient onboarding and client growth.

Throughout my career, I have demonstrated my ability to manage complex relationships with internal and external stakeholders, including C-level executives, product teams, and implementation partners. My proficiency in SQL, API, and various software tools has enabled me to streamline processes, enhance cross-departmental relationships, and drive revenue growth.

With a strong passion for data analysis and a keen eye for detail, I am committed to delivering exceptional results and driving business success in fast-paced and dynamic environments.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Datavant (Previously Healthjump)

Aug 2022 - Aug 2023 (1 year)

Led project and product implementation across 30 enterprise and mid-market clients, managed relationships with internal and external teams, and performed data validation and troubleshooting through SQL on AWS Redshift.

Client Success Implementation SQL AWS RedShift Data Validation Troubleshooting

Launch Operations Domain Lead

AppSumo

Oct 2021 - Aug 2022 (10 months)

Managed internal project generating $2M+ in revenue, developed SOPs to enhance cross-departmental relationships, and conducted interviews, training, and mentorship of new team members.

Project Management SOP Development Team Management B2B SaaS

Client Success Manager – Launch Operations

AppSumo

Sep 2020 - Oct 2021 (1 year 1 month)

Managed internal project, developed SOPs to enhance cross-departmental relationships, and conducted interviews, training, and mentorship of new team members.

Project Management SOP Development Team Management B2B SaaS

Implementations Associate

CareCloud

Jan 2019 - Feb 2020 (1 year 1 month)

Client-facing SaaS software implementation and training, project management encompassing process optimization, and coordination between merchant processing, software vendors, and 3rd party integrations.

SaaS Implementation Project Management Process Optimization Postman Confluence Jira Lucidchart Tableau Zendesk Slack

Sales Supervisor/Training Ambassador

Perry Ellis International

Jan 2018 - Aug 2018 (7 months)

Managed and trained sales associate staff on client interaction and selling techniques, and utilized Microsoft Excel to manage sales trends, goals, and past results.

Sales Management Training Microsoft Office Suite Excel