Tanequae Pride

Led end-to-end delivery of an early-lifecycle onboarding program, including activation milestones and operational readiness standards for a Customer Success pilot. Managed high-volume lead routing and coordinated cross-functional teams to remove workflow blockers and maintain delivery timelines.

Managed a portfolio of 90–110 SMB and mid-market customers with $10K–$100K ACV, driving adoption, satisfaction, and long-term retention. Conducted QBRs and success reviews, monitored engagement trends to identify risk early, and used Salesforce and Tableau to document activity, track performance, and forecast renewals.

Owned and supported 150 high-value customer accounts totaling $2M ARR by delivering tailored enablement and success plans. Increased feature adoption by 20%, reduced churn by 15%, and improved revenue per account by 10% through proactive outreach and stronger platform usage.

Managed a real estate client portfolio, achieving a 20% increase in retention and referrals through consultative guidance and consistent relationship-driven engagement. Delivered data-driven market analysis to support pricing and investment decisions, and coordinated with lenders, escrow, and service providers across acquisitions and dispositions.

Managed enterprise and multi-family accounts and achieved 100% retention through proactive support and customer education. Surpassed retention targets by 25% and grew the customer base by 45% in the Houston market, while implementing Lean process improvements to increase operational efficiency.

Developed acquisition and retention strategies that drove 10% YoY growth in client enrollments. Delivered customer training and solution walkthroughs, and created success documentation and communication templates to standardize engagement.

Earned a Bachelor of Arts in Corporate Communication & Global Business from the University of Houston.