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Destiny Sims-Figgins

@destinysims-figgins

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Customer Success & Data Analytics Leader | $6M+ ARR Growth | 95% Retention | SaaS Expansion & Product Insights

United States

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What I'm looking for

I’m seeking a customer-focused SaaS role where I can lead post-sale programs, reduce churn, drive expansion, mentor teams, and use analytics to improve adoption and product value.

$6M+ ARR growth | 95% retention | 20% expansion lift. Data-driven SaaS & Customer Success leader driving adoption, retention, and revenue through analytics.

I help SaaS organizations unlock growth by translating data into actionable strategies that drive adoption, retention, and revenue.

As a Data-driven Customer Success & SaaS Leader with 10+ years of experience, I’ve helped Enterprise and SMB clients optimize their product experience and maximize ROI. At DealerOn, I managed 120+ Enterprise accounts, securing $3.6M+ in annual revenue while achieving 95% retention. By leading GA4 analytics and performance evaluations, I uncovered 20% more expansion opportunities and aligned customer strategies with product capabilities. I also designed executive dashboards and reporting frameworks that improved account health tracking and informed strategic decisions.

Certified SAFe® Agilist | SAFe® Product Owner | Google Analytics

I am passionate about building data-backed strategies, mentoring high-performing teams, and bridging the gap between analytics and customer experience to unlock measurable growth.

Experience

Work history, roles, and key accomplishments

Current

Lead Compliance Project Manager

Current

DealerOn

Jan 2025 - Present (9 months)

Directed OEM compliance initiatives across 500+ dealers, managing SLAs and audits and achieving a 35% reduction in non-compliance findings. Developed compliance reporting and SOPs to improve audit approval rates and mitigate regulatory risk.

Compliance Management SLA Management Salesforce Reporting SOP Development Stakeholder Management

Senior Customer Success Manager III

DealerOn

Feb 2023 - Jan 2025 (1 year 11 months)

Managed a portfolio of 120+ SMB and mid-market accounts, achieving 95% net revenue retention and securing $3.6M+ in annual contract revenue while maintaining 100% CSAT. Led onboarding, strategic GA4 evaluations, and coached 20+ CSMs to reduce churn and drive expansion.

Account Management Customer Success Retention Onboarding GA4 Salesforce Mentorship Consultative Selling

Senior Manager of Business Development

Nissan

Nov 2019 - Feb 2023 (3 years 3 months)

Generated $6M+ in ARR by developing sales playbooks and digital marketing campaigns and improved lead conversion by 15% managing 2,000+ leads monthly. Built and led a 25+ person team, raising KPI performance by 30% through training and process improvements.

Sales Strategy CRM Pipeline Management KPIs Team Leadership Negotiation performance reporting

Customer Success Manager

Safe Patient Lifting

Jan 2016 - Jan 2018 (2 years)

Managed healthcare client onboarding and adoption, achieving a 95%+ onboarding satisfaction rate and improving retention through regular touchpoints and QBRs. Drove cross-functional advocacy using Salesforce and Looker to reduce ticket volume and speed case resolution.