Open to opportunities

Lesley Antwi

@lesleyantwi

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Strategic Customer Success leader driving growth and product adoption.

United States

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What I'm looking for

I seek a strategic, cross-functional role where I can drive customer growth, improve processes, and partner with product and engineering to scale adoption in a collaborative, data-driven environment.

I am a results-driven customer success and account management professional with extensive experience driving vendor growth and product adoption across e-commerce and SaaS platforms.

At Amazon I manage strategic accounts and coordinate cross-functional teams to solve complex problems, implementing AVN best practices and marketing strategies that lifted sales by 15%.

Previously, I helped build and optimize customer success operations at Papaya, partnered with product and engineering to reduce basic customer inquiries by 60%, and improved Salesforce usage by 30% through process changes.

My background includes customer support and operations at Numerix and JP Morgan Chase, web development training at General Assembly, and a BS from Syracuse University's Whitman School of Management. I bring strong analytical, technical, and leadership skills to help companies scale customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Strategic Account Manager

Current

Amazon

Mar 2022 - Present (3 years 6 months)

Drive strategic success for Dell on the Amazon Marketplace by implementing AVN best practices, coordinating cross-functional stakeholders, and executing marketing strategies that boosted sales by 15%.

Account Management Vendor Growth Strategic Planning Data Analysis Marketing Strategy Stakeholder Management Cross Functional Collaboration Risk Management

Senior Customer Success Manager

Papaya

Jul 2019 - Oct 2021 (2 years 3 months)

Built and optimized the customer success team, led re-engagement marketing campaigns and created NPS surveying; partnered with product to reduce basic customer inquiries by 60%.

Customer Success NPS Marketing Campaigns Process Improvement Client Engagement

Customer Success Manager

ServiceTitan

Jun 2017 - Jul 2019 (2 years 1 month)

Developed workflow automation and engagement strategies that improved customer satisfaction and adoption (product satisfaction +5%, usage +3%); authored QA test scripts and executed regression testing.

Customer Success Workflow Automation QA Testing Regression Testing KPI Analysis

Clients Support Analyst

Numerix

May 2016 - May 2017 (1 year)

Provided first-level client support for advanced financial analytics, maintained web content, and reduced client resolution cycle time by 3 days while handling ~120 issues daily.

client support Troubleshooting JavaScript HTML Windows

Jr. Web Developer

General Assembly

Sep 2015 - Dec 2015 (3 months)

Completed a 12-week Web Development Immersive and collaborated with a team to build a Yelp-API-driven site using Node.js and Express to surface venue reviews.

JavaScript Node Express AJAX API Integration Collaboration

Operation Analyst

J.P. Morgan Chase

Aug 2012 - Sep 2015 (3 years 1 month)

Supported hedge fund operations and client trading activity, trained new analysts, and co-developed metrics to track activities across 500+ client accounts.

Operations Analysis Trading Support Training Metrics Equity Trades Risk Management