Dilichi Ejim

Cultivated and maintained strategic relationships with a diverse portfolio of C-level executives and junior professionals. Led a $300,000 upsell in product line, articulating value propositions and influencing key decision-makers. Currently managing a $20 million portfolio with a 70% retention rate in Q2.

Acted as the primary contact for private equity and consulting executives, providing technical and product line support. Cultivated strong relationships with high-profile finance executives from Fortune 500 companies, acting as a project manager to ensure client milestones and goals were achieved. Generated approximately $200,000 of additional revenue YOY by identifying growth strategy approaches.

Provided crucial support to senior customer success and project managers on their accounts. Supported onboarding and created training material for customer implementation, utilizing PowerPoint/Google Slides. Used Salesforce and Gainsight to track the health of each supported account and approach outreach differently.

Supported the digital transformation team in transitioning healthcare programs to applications, utilizing Jira and Confluence for project tracking. Prepared communications and presentations to partners on system enhancements. Led recruiting efforts and built up for HR platform implementation within the home health facility.

Performed data analytics, including amending, updating, and creating new information from data. Supported QA on all client deliverables, ensuring accuracy and completeness. Created and managed a roadmap for continuous improvement and a deeper understanding of customer needs.

Managed the accessibility compliance team, supporting accessible documents for all users on the platform. Developed and coordinated special projects for the university. Edited the university website from the backend to keep information up to date.

Studied Mass Communication and Business Administration. Gained foundational knowledge in both fields.