Seeking a role that leverages my skills in relationship-building, project management, information technology, and communications to drive business growth and deliver empowering experiences.
HRLooking for a job
Hannah Reissmann
@hannahreissmann
Enterprise Customer Success Manager | Transforming Experiences | Collaboration Enthusiast
United StatesWhat I'm looking for
As a seasoned customer success manager with 3 years of experience in an enterprise B2B SaaS environment, I leverage my skills in relationship-building, project management, and communications to deliver empowering experiences. With a diverse background in information technology, communications, and business intelligence, I excel in driving revenue growth and process success plans.
In my previous roles, I have consistently demonstrated my ability to build and maintain strong advisor relationships, proactively anticipate customer needs, and collaborate with cross-functional teams to drive business growth. I am enthusiastic about utilizing data analysis and visualization to inform strategic planning and drive customer success.
With a strong foundation in customer relationship management, project management, and business intelligence, I am confident in my ability to drive revenue growth and deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
JA
Enterprise Customer Success Manager
Jamf
Mar 2021 - Sep 2023 (2 years 6 months)
Managed a portfolio of 80 accounts, enhancing customer relationships and optimizing workflows. Achieved a retention rate of over 92% through proactive engagement and cross-functional collaboration. Developed training initiatives to improve customer success management and monitored data for strategic planning.
PE
Field Services Engineer
Petco
Mar 2020 - Oct 2020 (7 months)
Coordinated the rollout of next-generation Point of Sale systems across 1,500 stores. Managed project escalations and ensured effective communication among team members using Agile methodologies. Delivered vendor reports and provided national IT support.
HI
Help Desk Tier 1 Technician
Huntington Ingalls Industries
Jan 2019 - May 2019 (4 months)
Provided help desk support for end users, maintaining SOPs and ensuring compliance with quality control standards. Supported remote desktop communications and resolved technical issues for government contracts.
UN
Logistics Specialist
US Navy
Jan 2014 - Jan 2018 (4 years)
Conducted training workshops on logistics software systems and managed inventories of ship supplies. Led a team to process large volumes of mail and ensured compliance with financial targets for hazardous materials.
Education
Degrees, certifications, and relevant coursework
YP
York College of PA
Bachelor of Arts, Mass Communications
FU
Full Sail University
Master of Science, Business Intelligence
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
Customer Relationship ManagementProject ManagementAccount ManagementStrategic PlanningData AnalysisData VisualizationMobile Device ManagementMicrosoft OfficeJiraConfluenceSalesforcePower BIGoogle SuiteGainsightJamfCommunication SkillsProblem SolvingCustomer SuccessPresentation SkillsRelationship Building
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