Seeking a remote opportunity that leverages my skills and experience in account management, talent acquisition, and business development to drive growth and success. Customer Success - Client Relationship - Sales - Support
DPLooking for a job
Donavan Pelser
@donavanpelser
Account Manager, Sales and Business Operations including Talent Acquisition and Recruiter, Customer
South AfricaWhat I'm looking for
As a seasoned Account Manager and Talent Acquisition Specialist, I possess a unique blend of skills and experience in client relationship management, talent acquisition, and business development. With a strong background in recruitment and sales, I have a proven track record of delivering results-driven solutions to clients and driving business growth.
Throughout my career, I have developed a strong passion for ongoing personal development and growth, which has enabled me to stay ahead of the curve in the ever-changing landscape of recruitment and talent acquisition. My expertise in negotiation, communication, and problem-solving has allowed me to build strong relationships with clients and candidates alike.
I am excited to leverage my skills and experience to drive success in a new role, and I am confident that my unique blend of skills and experience makes me an ideal candidate for any organization looking to drive growth and success.
Experience
Work history, roles, and key accomplishments
OLCurrent
Business Operations - Sales - B2B
Oh Sole Footwear Pty Ltd
Jan 2020 - Present (5 years 5 months)
Managed client relationships and social media accounts for a leather shoe manufacturer. Oversaw invoicing, marketing, and stock management while ensuring high-quality customer service and brand promotion.
Client Relationship ManagementSocial Media ManagementInvoicingMarketingEvent ManagementSupplier ManagementCustomer ServiceCold CallingCold EmailingBusiness DevelopmentBudgetingBusiness AnalysisBusiness BankingBudget ManagementCustomer SuccessCustomer SupportCustomer Relationship ManagementCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer RetentionCustomer OnboardingCustomer Success ManagementCustomer InsightsCustomer CommunicationsSalesSales StrategySales ManagementSales DevelopmentProblem AnalysisProblem SolvingTechnical Problem Solving
FL
Managing Director | Talent Aquisition
Flash Recruit Pty Ltd
Jun 2015 - Jan 2020 (4 years 7 months)
Led operations and development for a recruitment agency, focusing on client and candidate communications, business development, and strategic relationship management.
Operations ManagementClient CommunicationBusiness DevelopmentNegotiationRecruitmentStrategic PlanningCoachingProject ManagementBrandingSales StrategyBusiness AcumenTalent ManagementTalent AcquisitionRecruitment MarketingCustomer OnboardingTeam ManagementPlanning StrategyPlanningEvent PlanningCold CallingCold EmailingCold OutreachCold Mailing
CO
Recruitment Specialist
CorporateSOS
Jan 2013 - Jun 2015 (2 years 5 months)
Responsible for recruiting across various industries, managing client relationships, and ensuring successful placements through effective communication and strategic planning.
RecruitmentClient Relationship ManagementInterviewingAccount ManagementEvent ManagementSales TargetsCustomer ServiceCustomer SupportCustomer SuccessCustomer Relationship ManagementCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer OnboardingCustomer RetentionCustomer Success ManagementCustomer CommunicationsCustomer ManagementAccount ManagerKey Account ManagementNew Hire OnboardingOnboardingClient EngagementClient CommunicationClient ManagementClient ExperienceClient FacingClient MeetingsClient Facing ExperienceClient ServicesClient StrategyClient ServicingClient ReferralClient Success
CH
Current
Recruitment Specialist
Career Hunters
Jun 2012 - Nov 2012 (5 months)
Focused on new business development and candidate placements, utilizing various recruitment techniques and maintaining client relationships.
360 Degree Recruitment
Client meetings
Face to Face Interview
Telephonic Interviews
Candidate Preparations
Candidate Assessments
Advertising
Business DevelopmentInterviewingClient MeetingsSLA ManagementSales Pipeline ManagementAdvertisingCandidate SourcingCandidate BrandingCandidate OperationsWriting StrategyWritingContent WritingCreative WritingTechnical WritingBusiness WritingEmail SupportEmail CampaignsEmailEmail CommunicationEmail MarketingClient Relationship ManagementClient ManagementClient CommunicationClient ServicesClient EngagementClient SuccessClient ExperienceClient FacingClient ServicingCommunicationCommunication StrategyOnboardingCustomer OnboardingClient Facing ExperienceSourcingTalent Sourcing
FT
Account Manager
First Technology
Oct 2010 - Nov 2011 (1 year 1 month)
Managed relationships with key stakeholders, focusing on business development and service deployment for IT solutions.
CC
Quality Assurance Auditor
CCN
Jan 2001 - May 2005 (4 years 4 months)
Conducted quality assurance for call center operations, providing coaching and developing training programs for agents.
Quality AssuranceCoachingTraining DevelopmentReportingTeam ManagementCommunicationCoaching And TrainingCoaching And DevelopmentCareer CoachingMentoring CoachingTechnical CoachingLeadership CoachingQuality ImprovementQuality ControlQualityQuality ManagementQuality Assurance ManagementQuality Management SoftwareQuality Teaching Standards (QTS)Remote CollaborationRemote Team ManagementRemote MonitoringRemote Software SupportRemote ManagementRemote TeamRemote WorkRemote AccessRemote ToolsReporting And AnalysisReporting Toolsperformance reportingCustomer ServiceCustomer SuccessCustomer SupportCustomer Relationship ManagementCustomer EngagementCustomer ExperienceCustomer RetentionCustomer OnboardingCustomer Success ManagementCustomer CommunicationsCustomer FacingCustomer ManagementCustomer InsightsCustomer SatisfactionCustomer AcquisitionCustomer FeedbackCustomer Relationship Management (CRM)
VA
Current
Front of House Manager
Virgin Active
Jan 1998 - Jan 2000 (2 years)
Oversaw front desk operations, client interactions, and administrative tasks to ensure smooth gym operations and excellent customer service.
Customer ServiceAdministrationCash ManagementClient ServicesOperations ManagementSchedulingCustomer SuccessCustomer SupportCustomer Relationship ManagementCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer RetentionCustomer OnboardingCustomer Success ManagementCustomer FacingCustomer CommunicationsCustomer InsightsCustomer ManagementCustomer FeedbackProblem SolvingReportingReportsClient ManagementClient Engagement
Education
Degrees, certifications, and relevant coursework
RR
Remote Ready
Remote Read, Remote Ready
2024 - 2024
Grade: 94%
Activities and societies: Remote Ready for Remote Employment Tools and Fundamentals Remote Work
MIMicrosoft
Microsoft Professional
2000 - 2000
Grade: 75
MIMicrosoft
Microsoft Certified Systems Engineer, Systems
2000 - 2000
Grade: 75
CS
Cambridge High School
Grade 12
1995 - 1999
Grade: 65%
Activities and societies: Prefect Deputy Gold House Captain Gold House Play Director Recycling Committee Full Colours Gymnast
Tech stack
Software and tools used professionally
Facebook Ads
Microsoft Azure
Google Docs
Shopify
Gmail
Google Drive
iCloud
Google Analytics
Facebook Analytics
Slack
Microsoft Teams
Telegram
Google Maps
HubSpot
Windows
Windows 10
PayPal
Remote Team
Sage
Google Workspace
Microsoft Office 365
Asana
Microsoft Excel
Skype
Zoom
Google Meet
Google Chrome
Microsoft Edge
Firefox
Zapier
Root Cause
Canva
Google Ads
LinkedIn Recruiter
Airtable
Calendly
Loom
Meetup
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Portfolio
wellfound.com/u/donavan-pelserSalary expectations
5k-9k USD
Social media
Job categories
Customer SuccessTalent Acquisition SpecialistBusiness DevelopmentAccount DirectorAccount ManagerSalesCustomer SuccessCustomer CareCustomer Service ManagerSales AgentRecruitment ManagerRecruitment SpecialistRecruitment ConsultantTalent ManagerTalent SourcerCustomer Care RepresentativeSales And Business Development
Skills
CommunicationTrainingBrand AwarenessTalent AcquisitionBusiness DevelopmentLead GenerationSalesNegotiationProblem SolvingClient Relationship ManagementSocial Media ManagementMarketingEvent ManagementResearchCoachingCareer DevelopmentProject ManagementQuality AssuranceCanvaGmailRoot CauseSkypeWhatsAppZoomLoomB2BB2B2CB2B SaaSB2B SalesB2B SupportRecruiterRecruitingTalent SourcingLinkedIn RecruiterLinkedInGoogle DocsGoogleGoogle MeetGoogle DriveCold EmailingCold CallingPlanning
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