Phumla Mnisi

I’m a results-driven Talent Acquisition Specialist with extensive experience across HR recruitment, customer service, and communications. I’ve led full-cycle recruitment for remote and virtual assistant roles, partnering with hiring managers and client stakeholders to define job requirements, timelines, and success profiles.

I source talent using LinkedIn, job boards, referrals, and proactive talent pipelining, then screen resumes, conduct structured interviews, and assess candidates for skills, cultural fit, and remote-readiness. I manage candidate pipelines with Applicant Tracking Systems (ATS) to ensure accurate documentation and compliance, while coordinating scheduling, feedback, and offer processes to deliver a positive candidate experience.

Before specializing in talent acquisition, I managed a call centre team to drive customer service excellence and sales performance, using quality assurance and CRM updates to improve outcomes. I also served as a Communications Coordinator, creating and editing content, managing social media platforms, developing communication strategies, and building relationships with media and stakeholders to strengthen employer branding.