Looking for a job

Chanty Starz

@chantystarz

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I grow revenue and retention through customer success, consultative sales, and account management.

South Africa

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What I'm looking for

I'm looking to drive customer success, retention, account growth, and business development through consultative sales, data-driven insights, and streamlined sales operations.

I've driven customer success, business development, and sales operations across TransUnion, TIH, Affinity Health, DebtMend, and FNB for over 10 years.

At TransUnion, I managed high-value accounts, identified upsell and cross-sell opportunities, maintained a 98% customer satisfaction rate, and used Salesforce to manage pipelines and client needs.

I've managed 500+ active clients, resolved complex retention issues, supported compliant onboarding, and improved sales workflows through data, quality reviews, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Customer Interactive Account Manager

TransUnion

Aug 2024 - May 2025 (9 months)

Spearheaded business development initiatives and managed high-value client accounts, ensuring customer success through consultative problem-solving. Maintained a 98% customer satisfaction rate while identifying upsell and cross-sell opportunities.

Salesforce CRM Customer Success Business Development Upselling Cross Selling SLA Compliance Quality Assurance

Customer Success & Sales Consultant

TIH (Auto & General Australia)

Nov 2023 - May 2024 (6 months)

Executed business development strategies through inbound and outbound outreach, managing high-volume client interactions and using consultative sales techniques to exceed retentions targets.

SAGE CRM Consultative Selling Customer Retention Client Acquisition Administrative Verification

Senior Debt Review Legal Administrator

DebtMend (Affinity Health)

Jul 2018 - Feb 2023 (4 years 7 months)

Managed a portfolio of 500+ active clients, ensuring account health and operational compliance. Executed strategic retentions and coordinated between legal and product teams to streamline workflows.

Client Portfolio Management Legal Compliance Documentation Auditing Process Optimization Retention Strategy

Medical Insurance Sales & Customer Success Consultant

Affinity Health

Mar 2016 - Jun 2018 (2 years 3 months)

Drove revenue growth by combining customer service with sales experience to guide prospective clients. Managed after-sales administration and onboarding logistics.

Sales Customer Success Onboarding After Sales Support Process Improvement

Insurance & Outbound Sales Consultant

FNB (First National Bank)

Dec 2012 - Jan 2016 (3 years 1 month)

Thrived in a high-pressure sales environment, conducting outbound business development calls and qualifying leads while maintaining compliance and quality standards.

Outbound Sales Lead Qualification Compliance KPI Achievement Customer Service