Thabang Mrwebi

I’m a B2B Customer Success and Account Management professional with 7+ years of experience working with international clients across customer success, account management, sales, onboarding, retention, and business development.

At Strategy Insights Europe Ltd, I manage B2B client relationships across the customer lifecycle, from onboarding and engagement through retention and account growth. I manage high-value client relationships, conduct Priority Investment Meetings to connect clients with relevant solution providers, and support long-term client value. I also identify upsell and cross-sell opportunities, lead pre-event engagement campaigns, manage cancellations and issue resolution, and collaborate closely with Operations, Sales, and Partnerships.

Previously at Mobiz, I managed client relationships from qualification through onboarding and adoption, delivered product demonstrations for digital marketing solutions, and identified opportunities for account growth through consultative client conversations.

Earlier in my career, I gained experience across sales and account management at Dext (Receipt Bank), Cost Certified, Top Media, and Fundi. At Dext, I progressed from Account Executive to Account Manager, combining new business development with the management and growth of existing accounts.

I enjoy working directly with clients, understanding their business needs, solving problems, building long-term relationships, and finding opportunities to create additional value. I’m particularly interested in remote B2B SaaS and technology companies where I can combine my customer-facing, commercial, and relationship-management experience.