I’m looking for a team where client success and retention matter. I want to drive onboarding, training and issue resolution with proven client expertise, while simplifying workflows and collaborating across teams to support growth.
PN
Open to opportunities
Prianca Naicker
@priancanaicker
Account & Client Success professional building trusted relationships and scalable workflows.
South AfricaWhat I'm looking for
Account management and operations professional with experience working alongside growing businesses to onboard clients, build lasting relationships and keep day-to-day operations running smoothly.
Experienced in managing client accounts, leading discovery conversations and supporting business development while delivering a positive client experience. Having worked remotely with UK-based clients across multiple time zones, I'm comfortable balancing client needs with operational priorities, improving processes and building trusted relationships.
My background in team leadership, recruitment and training has strengthened my ability to communicate clearly, solve problems and support both clients and colleagues.
Open to Remote (UK/EU/US hours)
Experience
Work history, roles, and key accomplishments
ML
Current
Business Development & Marketing
Metric Labs
Jan 2026 - Present (7 months)
Took ownership of client acquisition for an early-stage B2B data consultancy, supporting outreach, partnerships, and pipeline development. Created and managed cold outreach campaigns in Apollo, planned LinkedIn content strategy, and managed the sales pipeline.
SE
Freelance English Teacher
Self-Employed
Jan 2023 - Jan 2026 (3 years)
Provided one-on-one English lessons to Dutch professionals and business owners, tailoring sessions to individual goals and communication needs. Built long-term client relationships through clear communication and a personalised approach.
AG
Team Leader — Operations, Training & Communications
Alpha Group
Jan 2020 - Jan 2023 (3 years)
Managed UK-based client accounts as the main point of contact, leading onboarding, training, and ongoing support across multiple time zones. Led and supported a team across account management and operations, providing coaching and day-to-day guidance.
DR
Talent Development & Admin Support
Direct Rewards
Jan 2018 - Jan 2020 (2 years)
Coordinated training and operational initiatives, managing schedules, documentation, and project delivery across departments. Created internal communication materials and engagement content to support staff alignment and departmental initiatives.
Education
Degrees, certifications, and relevant coursework
IS
IU University of Applied Sciences
Industrial and Organisational Psychology
2022 - 2023
Pursued studies in Industrial and Organisational Psychology, though the programme was discontinued by the institution.
University of South Africa
Certificate, Adult Basic Education and Training
2018 - 2019
Completed a certificate in Adult Basic Education and Training.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Salary expectations
30k-35k ZAR
Social media
Job categories
Account ManagerBusiness Development ManagerAccount ManagerOperations ManagerTraining CoordinatorRecruiterProject CoordinatorMarketing SpecialistCustomer Success ManagerSenior Client Success ManagerClient Success DirectorClient Success SpecialistClient Success PartnerClient Success LeadTeam LeadOperations Team LeadTraining SpecialistTalent Development ManagerClient Onboarding SpecialistAccount Sales ManagerCustomer Account ManagerAccounts ManagerClient Account ManagerSales Account Manager
Skills
Business DevelopmentCold OutreachSales Pipeline ManagementCRMLinkedIn Content StrategyTeam LeadershipCoachingRecruitmentTrainingperformance reportingMicrosoft 365HubSpotZoho CRMApolloJiraZendeskGoogle AnalyticsAccount ManagementClient Relationship ManagementClient OnboardingClient SchedulingBillingIssue ResolutionProblem SolvingOperations CoordinationTeam CoordinationLeadership Coachingteam developmentCandidate ScreeningPerformance ManagementProcess documentationProcess ImprovementClient Tracking SystemCustomer Success PlatformsAnalytics ReportingGA4Google WorkspaceNotionOutlookSlackZoomGoogle MeetMicrosoft TeamsProject CoordinationMarketing FoundationsCanvaPerformance Monitoring
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