Open to opportunities

Prianca Naicker

@priancanaicker

Message

Account & Client Success professional building trusted relationships and scalable workflows.

South Africa

Message

What I'm looking for

I’m looking for a team where client success and retention matter. I want to drive onboarding, training and issue resolution with proven client expertise, while simplifying workflows and collaborating across teams to support growth.

I’m an Account and Client Success professional and team manager experienced in client relationship management, operations, and team development. I build trust with international stakeholders, simplify complex processes, and coordinate across teams to deliver results.

Recently, I’ve been self-employed in the Netherlands, managing relationships with Dutch professionals and business owners. I adapt service delivery based on client feedback and progress, manage client scheduling and billing, and maintain reliable communication with multiple clients at once.

Before that, I led teams across account management and operations in South Africa, acting as the main point of contact for UK-based client accounts. I coordinated onboarding, training, and ongoing support across time zones; coached team members; recruited and screened candidates; and resolved issues proactively using clear communication and account performance tracking.

Experience

Work history, roles, and key accomplishments

Current

Language Services & Client Management

Current

Self Employed

Jan 2023 - Present (3 years 6 months)

Managed relationships with Dutch professionals and business owners by adapting service delivery to client needs and feedback. Handled client scheduling and billing while maintaining reliable communication with multiple clients.

Client Relationship Management Stakeholder Management client support Client Scheduling Billing Client Communication Issue Resolution

Team Leader – Operations, Training

Alpha Group

Jan 2020 - Jan 2023 (3 years)

Managed UK-based client accounts as the main point of contact, including onboarding, training, and ongoing support across time zones. Led operations and account-management teams, coached members, recruited and screened candidates, and coordinated projects to meet deadlines.

Talent Development & Admin Support

Direct Rewards

Jan 2018 - Jan 2020 (2 years)

Coordinated training and operational initiatives, managing schedules, documentation, and project delivery across departments. Created internal communication materials and engagement content to support staff alignment and departmental initiatives.

training coordination Operations Support Scheduling Documentation Project Delivery Internal Communications Content Creation Administrative Support

Education

Degrees, certifications, and relevant coursework

IU International University of Applied Sciences

Account & Client Management, Account & Client Management

2022 - 2023

Activities and societies: Client onboarding and relationship building; industrial and organisational account coordination across time zones; multi-stakeholder communication; issue resolution and problem-solving.

Completed a program at IU focusing on account and client management, including client onboarding and relationship building across time zones.

University of South Africa (UNISA)

Certificate in Adult Basic Education and Training, Adult Basic Education and Training

2018 - 2019

Activities and societies: Explaining complex information clearly; creating training materials and guides; cross-team coordination; multi-stakeholder communication and support; issue resolution and problem-solving.

Completed a Certificate in Adult Basic Education and Training, developing skills in explaining complex information clearly and creating training materials.