Gail Van der Sandt

I am an experienced Customer Success, Customer Service, Client Relationship and Administrative Support professional with more than 35 years of experience working with customers, key accounts, executives and cross-functional teams. I also have over seven years of remote/virtual experience and have successfully supported organisations and clients across South Africa, the United Kingdom and Australia.

Throughout my career, I have developed particular strengths in customer relationship management, account support, client onboarding, complaint and escalation resolution, executive assistance, administrative coordination, CRM management, scheduling, reporting and stakeholder communication. I enjoy roles where I can take ownership of a customer or administrative requirement, solve problems, coordinate the right people and ensure nothing falls through the cracks.

Some of my achievements include achieving approximately 90% first-contact resolution, maintaining customer satisfaction levels of approximately 95%, improving customer satisfaction by approximately 25%, reducing response times by approximately 50%, and improving administrative turnaround by approximately 30%. I have managed and supported substantial client portfolios, maintained 100+ CRM records/accounts, coordinated remote teams and worked directly with senior executives and decision-makers.

I am experienced with Salesforce, HubSpot, Zoho One, Intercom, Monday.com, Jira, Asana, Trello, Microsoft Office, Outlook, Google Workspace, Microsoft Teams, Slack, Zoom and other cloud-based systems. I also have experience with live chat and digital customer support through Intercom, WhatsApp Business, website chat and Facebook Messenger.

My interests are particularly focused on Customer Success, Customer Experience, Client Relationship Management, Account Management, Customer Support, Executive/Virtual Assistance and Administrative or Operations Coordination. I enjoy building trusted relationships, helping customers resolve problems, improving processes and creating organised systems that make both the customer and internal team's experience better.

I am seeking a stable, long-term remote opportunity where I can contribute my extensive experience while continuing to learn and grow. I am based in South Africa, have a fully equipped professional home office with reliable high-speed internet and backup power, and I am comfortable working UK, US or other international business hours.